topic 123 batteries in Arlo

123 batteries

mztriff — Mon, 26 Sep 2016 23:14:33 GMT

Hi everyone I,m new to the community...I just purchased the 2 camera unit and bought an additional camera...My problem is that my batteries are dead after 4 days on the 2 camera unit and 2 days on the single camera....I'm not continuously recording just turned the motion senser on for movement only..I set it for optimal battery use...Can someone tell me what I did wrong to have the batteries drain so fast as I'm reading on the forum that the batteries should be lasting for 2-4 months and that's not the case with my cameras. Still don't know what I'm doing wrong..can anyone offer any solutions?.. I went to the store to price the batteries and they are running 15.99 to19.99 for 2 batteries.that's ridiculous and I've only had the unit for 4 days...I am seriously thinking of returning the whole unit and just buying a wired unit if I have got to buy batteries every 4 days...Please help...Thanks

Re: 123 batteries

DaneA — Sun, 12 Jul 2015 11:26:05 GMT

Hi mztriff,

I am sorry for the inconvenience this has caused you. What I could suggest you is to use rechargeable batteries in your cameras. You may refer to this forum link below as the usage versus time shared by contributors:

Rechargable battery usage vs time by type

Furthermore, as per our data center, two of your cameras are on the latest firmware version while the other one is not. I suggest that you update it. To upgrade the camera firmware, open the battery door on the bottom of the camera and then close it. The camera powers up and then searches for the latest firmware update. Kindly read these articles for more info:

How can I trigger my Arlo system to update its firmware?

What do I need to know about Arlo camera firmware updates?

How do I update my firmware when I am prompted that a firmware update is available?

Regards,

DaneA

Arlo Team

Re: 123 batteries

beauferg — Sun, 08 Nov 2015 06:53:29 GMT

We , have had exactly the same prooblem as descibed with our batteries.The retailer does not hold the batteries however and while we were waiting for them to get new batteries in ,our shop was burgled again! NO cameras !! Very unhappy with this product and we are taking ours back to replace them with cameras that actually work. Dont buy these cameras!!!!!

Also misleading on the website saying that these batteries last for 4 to 6 months. Ours have lasted 7 days!!

Re: 123 batteries

TomMac — Sun, 08 Nov 2015 13:43:10 GMT

In my experience there are two reasons for only 7 day battery life...

1) excessive use ; these cams are not for 24/7 recording.

most of my cams last almost 4 months with best video setting using at spec use of 4 mins per day. Two inside cameras lasted 7 months with vey little use other than motion detect when out of home. Others here have similar results

2) defective camera ; there have been several people that have had cameras replaced and I would guess not uncommon in eletrical devices.

If my usage was not excessive, I'd put in for a trouble ticket for possible replacement.

Re: 123 batteries

TomMac — Sun, 08 Nov 2015 13:51:34 GMT

mztriff wrote:
I went to the store to price the batteries and they are running 15.99 to19.99 for 2 batteries.

That is crazy... I just ordered a bunch online from a battery distributer and paid $1.35 per piece.

Battery Junction, BTW ( no relationship with company just a customer )

Re: 123 batteries

eaglelake — Thu, 03 Mar 2016 19:24:15 GMT

I purchased my four camera system from Best Buy. They do not stock the + 123 batteries. I can not locate these batteries in any of the major drug stores. If I could find a phone number for Arlo I would purchase eight of these batteriws. I have been everywhere on your web site can not find an address or phone number. If someone would please contact me with a phone number i would greatly appreciate it.

Regards,

Elmer C

Re: 123 batteries

TomMac — Wed, 02 Mar 2016 22:00:43 GMT

Netgear does not sell batteries... so the number is mute.

Try an online battery supply like Battery Junction... I paid about $1.35 each

Re: 123 batteries

Schorschi — Sat, 05 Mar 2016 05:38:15 GMT

Let me Froogle that for you.

Re: 123 batteries

gammy — Sun, 06 Mar 2016 18:05:05 GMT

AMAZON has the best deal on 123 batteries.

Re: 123 batteries

JamesC — Mon, 13 Jun 2016 23:24:12 GMT

I would like to thank you for your posts and contributions! I want to make sure you take a look at an article outlining best practices when it comes to batteries. For those involved in this discussion I encourage you to review Remember these golden rules for your Arlo camera batteries along with BATTERY WARNINGS AND SAFETY.

Thank you for sharing!

JamesC