topic Re: Password reset in Arlo

Password reset

lnglgs1 — Tue, 27 Sep 2016 16:24:29 GMT

I received the email from Arlo to follow the link to reset my password however when I followed the link it just shows the three different apps you can download not there reset page. Any ideas on why?

Re: Password reset

jguerdat — Sun, 30 Aug 2015 15:14:28 GMT

Sounds like you're using a mobile device to do this. If so, try using whatever checkbox/setting is available in your browser to request the desktop version. I have to do this for many sites to the point that I have Firefox loaded so I can use the plugin "Desktop by Default" when it gets to be a problem. Of course, your other option is to use a computer to do the reset.

Re: Password reset

RADuda — Sun, 10 Jan 2016 17:08:22 GMT

Arlo gives a link to reset my password. Using my desktop laptop I do this but even when i have carefully followed instructions to create a new password and the computer accepts it - it just hangs there and doesn't change my password. what am i doing wrong????

Re: Password reset

JamesC — Tue, 12 Jan 2016 00:45:21 GMT

RADuda,

Have you tried logging out and back in with the newly set password?

JamesC

Re: Password reset

Stylez40 — Wed, 17 Feb 2016 16:49:25 GMT

How can I change it

Re: Password reset

JamesC — Wed, 17 Feb 2016 17:52:10 GMT

Stylez40,

You can change your password by logging in to your Arlo account and navigating to Settings > Profile. Enter your current password in the provided field along with your new password and click save to commit the changes. For more information, take a look at this article: How can I change my Arlo user ID?

JamesC