topic Re: text messages received and notices show on my library icon but no videos available in Arlo

text messages received and notices show on my library icon but no videos available

SW — Tue, 27 Sep 2016 16:23:50 GMT

Re: text messages received and notices show on my library icon but no videos available

JamesC — Thu, 27 Aug 2015 17:24:09 GMT

SW,

Welcome to the community! This could be happening due to interference or weak WiFi signal strength that is keeping the camera from uploading the recording. Is this issue occuring on more than one camera? If it is just one you could try swapping locations with an unaffected camera to see if you get the same results. This may isolate the issue to being the location of the affected camera. Alternatively, you could move the base station closer to the affected camera to ensure a stronger WiFi signal. Please consider these troubleshooting options and let us know!

JamesC

Re: text messages received and notices show on my library icon but no videos available

Adrianf — Thu, 27 Aug 2015 20:03:40 GMT

I had three cameras working motion detector sent E mails with the video, but on status said no internet connection, Have all new battery s I have given up for now very frustrating.

Re: text messages received and notices show on my library icon but no videos available

Adrianf — Thu, 27 Aug 2015 20:06:07 GMT

I wonder if the app can be upgraded?

Re: text messages received and notices show on my library icon but no videos available

jguerdat — Fri, 28 Aug 2015 13:01:54 GMT

Adrianf wrote:
I had three cameras working motion detector sent E mails with the video, but on status said no internet connection, Have all new battery s I have given up for now very frustrating.

App or browser? I've found that I've been needing to log out and back in using the browser to get past the supposed no Internet connection although today it seems to be working properly the first time.

The app can be updated through the appropriate app store if it's outdated. I've had fewer issues with the app.