https://community.arlo.com/t5/Arlo/New-System-Set-Up-with-previous-email-address-used/m-p/974490#M18791 For some reason my initial new system set up did not work out very well and I was having major problems so I went ahead and deleted all of the cameras and base station off my account. I went to reinstall everything and start from scratch and the app will not let me use my main email address to do this. Does anyone know how I can start from scratch using my primary email address? Tue, 27 Sep 2016 16:22:39 GMT sanjontos 2016-09-27T16:22:39Z https://community.arlo.com/t5/Arlo/New-System-Set-Up-with-previous-email-address-used/m-p/974490#M18791 For some reason my initial new system set up did not work out very well and I was having major problems so I went ahead and deleted all of the cameras and base station off my account. I went to reinstall everything and start from scratch and the app will not let me use my main email address to do this. Does anyone know how I can start from scratch using my primary email address? Tue, 27 Sep 2016 16:22:39 GMT https://community.arlo.com/t5/Arlo/New-System-Set-Up-with-previous-email-address-used/m-p/974490#M18791 sanjontos 2016-09-27T16:22:39Z https://community.arlo.com/t5/Arlo/New-System-Set-Up-with-previous-email-address-used/m-p/974714#M18792 Never mind. Finally figured it out myself. To perform a true reset you need to press and hold the reset button as well as the sync button for 15 seconds. Come on Arlo.....I'm not an F'in mind reader!!!! Tue, 25 Aug 2015 16:40:35 GMT https://community.arlo.com/t5/Arlo/New-System-Set-Up-with-previous-email-address-used/m-p/974714#M18792 sanjontos 2015-08-25T16:40:35Z