What now?

Oc — Tue, 27 Sep 2016 16:26:40 GMT

Ok I purchased this system when I got the email for a discount for Vuezone users.

I have been a Vuezone user for a couple years now.

When I recieved the email I didn't hesitate and ordered the system right away along with premier annual. This was on 8/15/15.

When it came in I set it up the next day. I will say it was a little unstable. as in interrmittent mostly saying base station is offline.

When I would try to access the cameras at least 90% of the time it would not work.

I have tried 4 different browsers and 2 different pc's.

I have been told that it is caused by my upload speed which is .29mbps.

Ok but it seems to work if I use my son's Iphone 4s or my daughters Kindle fire both connected to the same wireless router. Pc's are hard wired.

I have 2 support cases open and haven't heard anything in several days.

So what I would like is Arlo fixed or Arlo returned. Also I need my Vuezone to stay on since Arlo is in the box it came in.

So what now?

Oc.

Re: What now?

JamesC — Tue, 08 Sep 2015 17:13:42 GMT

Oc,

Welcome to the community! The base station offline message you are receiving sometimes is a browser related issue. As you have made attempts on multiple pc's and browsers I would would then theorize that the issue you are having is due to your upload speed not meeting the minimum requirements for the Arlo system to function properly. I encourage you to continue working with the Arlo support team on the case and let us know the results!

Thank you!

JamesC

topic What now? in Arlo

What now?

Re: What now?