topic Re: Is the arlo WebPortal down? in Arlo

Is the arlo WebPortal down?

Rudy — Tue, 27 Sep 2016 16:26:01 GMT

Is the Arlo web portal down?

I can not access the site

https://arlo.netgear.com/#/login

Re: Is the arlo WebPortal down?

justinkcyu — Fri, 04 Sep 2015 21:33:32 GMT

ya I guess so.

I cannot access it either...

Re: Is the arlo WebPortal down?

Showguy — Fri, 04 Sep 2015 21:34:00 GMT

It would appear that way. I have not been able to get in on any device or pc since 5:00pm est.

Re: Is the arlo WebPortal down?

adio0709 — Fri, 04 Sep 2015 21:45:52 GMT

apparently.. having the same issue here. thank god its not just me. been freaking out restarting everything i can, still not working.

just purchased this thing last night. probably gonna box it right back up and return it for a different brand.

so much for "security"... foh, can't even view the camera lmao. what a joke.

Re: Is the arlo WebPortal down?

JamesC — Fri, 04 Sep 2015 21:49:12 GMT

We are aware of an issue regarding the web server that is affecting some users. We are currently working on a resolution. I will keep you posted!

JamesC

Re: Is the arlo WebPortal down?

adio0709 — Fri, 04 Sep 2015 21:50:05 GMT

lol. oh boy! thank you!

Re: Is the arlo WebPortal down?

justinkcyu — Fri, 04 Sep 2015 21:56:11 GMT

great.

it seems it is back to normal now.

Re: Is the arlo WebPortal down?

adio0709 — Fri, 04 Sep 2015 22:10:04 GMT

nice, working here too. probably still going to return it for something more reliable. get the vibe this product isn't very well tested at all.

EDIT: appears its still not working actually. the web portal works but now it keeps saying "Your base station is not connected to the internet. Please make sure it's powered on and connected to your router."

I have done everything i can but still not working. switched wires around, did the master reset and resynced the camera.. still nothin.

Re: Is the arlo WebPortal down?

JamesC — Fri, 04 Sep 2015 22:10:53 GMT

Arlo services are back online. We experienced an issue with our hosting provider and apologize for the inconvenience. Thanks to everyone for your patience.

JamesC

Re: Is the arlo WebPortal down?

adio0709 — Fri, 04 Sep 2015 22:20:03 GMT

which hosting provider?

appears its still not working actually. the web portal works but now it keeps saying "Your base station is not connected to the internet. Please make sure it's powered on and connected to your router."

I have done everything i can but still not working. switched wires around, did the master reset and resynced the camera, reset my internet all together numerous times.. still nothin.

Re: Is the arlo WebPortal down?

adio0709 — Fri, 04 Sep 2015 22:35:33 GMT

JamesC wrote:
Arlo services are back online. We experienced an issue with our hosting provider and apologize for the inconvenience. Thanks to everyone for your patience.

JamesC

where you at JamesC....

Re: Is the arlo WebPortal down?

JamesC — Fri, 04 Sep 2015 22:39:30 GMT

adio0709,

I have sent you a private message. I believe the issue you are experiencing to be unrelated to the web server issue and would like to take further steps to assist you.

JamesC

Re: Is the arlo WebPortal down?

cptfrank — Fri, 04 Sep 2015 23:29:51 GMT

I am having the same problem that other users described of getting the message that the base station is offline and not connected to the internet. I just bought the system, installed it today and it was working properly a couple of hours ago. I tried the described remedies and they did not work. If this is a problematic system I will return it to Sam's Club where I purchased it. It wasn't cheap.

Re: Is the arlo WebPortal down?

JamesC — Fri, 04 Sep 2015 23:46:43 GMT

cptfrank,

Welcome to the community! Consider clearing your browser cache and logging back in or swapping to a different browser. Also consider signing on from a different device with the Arlo app such as a tablet or mobile phone to try and further isolate the issue.

Let me know if this helps!

JamesC

Re: Is the arlo WebPortal down?

cptfrank — Sat, 05 Sep 2015 00:21:34 GMT

I signed in with my mobile phone and it worked. Thank youi.

Re: Is the arlo WebPortal down?

JD1964 — Wed, 17 Aug 2016 22:31:38 GMT

It's down now! This is twice today I have checked, and twice it was down.

Fix this, obviously it's a years worth of issue!

Re: Is the arlo WebPortal down?

JamesC — Thu, 18 Aug 2016 16:22:36 GMT

JD1964,

I am not able to replicate any issue accessing the web portal. Are you receiving any error messages?

Are you seeing this behavior both on the web client and mobile app?

JamesC