topic Re: Email confirmation problems in Arlo

Email confirmation problems

NG3 — Tue, 27 Sep 2016 16:25:49 GMT

When logging in, the system asks me to confirm my email to receive alerts. Each time I do so, the system tells me an email has been sent to me. I receive no emails, cannot proceed beyond the login page and cannot see any images from my cameras. It is infuriating that this company has no proper online or telephone support. And before anyone asks, of course i have checked my junk folder.

Re: Email confirmation problems

jguerdat — Fri, 04 Sep 2015 12:56:15 GMT

Can't help you with the issue but have you used the Support link at the top of this page?

http://www.arlo.com/en-us/support/contact.aspx

Re: Email confirmation problems

Travelmouse — Wed, 04 Nov 2015 13:10:08 GMT

Did you ever find an answer to this problem? We are having the same problem, we got the e-mail confirmation but it is incomplete so it doesn't allow us to confirm.

Re: Email confirmation problems

JamesC — Wed, 04 Nov 2015 17:40:52 GMT

Travelmouse,

It sounds like something on the device could be causing the e-mail to open incorrectly. Consider opening the e-mail with a different browser or device to see if you get the same results.

JamesC