topic Re: Bought a four camera system. Number 3 camera consistantly goes offline. in Arlo

Bought a four camera system. Number 3 camera consistantly goes offline.

Raish58 — Tue, 27 Sep 2016 16:25:45 GMT

Has anyone been able to fix this issue? I bought a four camera system and set it up. Nice and easy I might say but one of the cameras refuses to stay online. It's number 3 in my set up. Done all the things I can see on this forum. Nada. Not happy after spending $550.00.

Re: Bought a four camera system. Number 3 camera consistantly goes offline.

TomMac — Thu, 03 Sep 2015 13:17:06 GMT

Raish58 wrote:
Has anyone been able to fix this issue? I bought a four camera system and set it up. Nice and easy I might say but one of the cameras refuses to stay online. It's number 3 in my set up. Done all the things I can see on this forum. Nada. Not happy after spending $550.00.

I would try swapping two cameras... One that works to the location of the one that doesn't to see if its the camera or location/interference.

If the problem follows the camera, then do a reset of the camera by opening the battery door for about 3 secs then reclose. After it sync's if the problem continues with the same camera, then it's a possiblitly the cam has a defect and you should contact netgear for a replacement.

Re: Bought a four camera system. Number 3 camera consistantly goes offline.

Turtl — Fri, 04 Sep 2015 05:43:42 GMT

I have the same issue. I have swapped cameras around with the same camera still going 'offline'... Power reset, re-sync, no change...

Re: Bought a four camera system. Number 3 camera consistantly goes offline.

jguerdat — Fri, 04 Sep 2015 12:54:13 GMT

Trouble ticket time...

Re: Bought a four camera system. Number 3 camera consistantly goes offline.

JamesC — Fri, 04 Sep 2015 16:59:05 GMT

Turtl,

Welcome to the community! I would add that you may consider replacing the batteries in the affected camera with a fresh set. If you have followed the above troubleshooting steps and still are getting the same results isolated to a single camera, like @jguerdat I encourage you to contact our support team for further validation of potential RMA.

Let us know the results!

JamesC

Re: Bought a four camera system. Number 3 camera consistantly goes offline.

Turtl — Fri, 04 Sep 2015 21:04:03 GMT

@JamesC I have changed the batteries (not with new though as they are new! But with the batteries from the cameras that are working) and there is no change to the camera operation.