topic Re: Camera not connecting to base station. in Arlo

Camera not connecting to base station.

Whw — Tue, 27 Sep 2016 16:25:25 GMT

After multiple attempts camera will not connect to base station. Flashes blue then amber. Has done this consistantly. Do I need to manually update firmware on camera? If so, how? Very frustrating.

Re: Camera not connecting to base station.

TomMac — Wed, 02 Sep 2015 17:29:27 GMT

Whw wrote:
After multiple attempts camera will not connect to base station. Flashes blue then amber. Has done this consistantly. Do I need to manually update firmware on camera? If so, how? Very frustrating.

You can't update the s/w on the camera till it's sync'ed. The updating is done thru the Arlo base.

I can say, that 1) open the battery door for a few seconds and reclose 2) bring the camera within 10ft of the base and QUICKLY push the sync button on the base ( don't hold ) and then push the button on the camera.

If you continue to get the blue then amber flashing, then contact Netgear re a trouble ticket for same.

Re: Camera not connecting to base station.

Whw — Wed, 02 Sep 2015 23:29:03 GMT

Did that still nothing. If you don't mind, just how do I contact Netgear. I thought this would be the way.

Re: Camera not connecting to base station.

JamesC — Thu, 03 Sep 2015 00:13:32 GMT

Whw,

Welcome to the community! If the troubleshooting @TomMac suggested does not solve the issue, you are welcome to contact support by navigating to the following link: Arlo Support Center.

You might consider trying a new set of batteries. If it is a new kit, I don't expect the batteries to be dead but that is one more step you can try. Also, be sure that the camera sync LED on the base station (center LED with the camera icon) is blinking green when you try and sync the camera.

Let us know if you are able to get this issue resolved!

JamesC