topic Re: Base Station Not Connecting in Arlo

Base Station Not Connecting

jenkin — Tue, 27 Sep 2016 16:30:31 GMT

When I log into my account from my browser I get "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router." However, it is connected (all green lights) and I can even watch recordings that are made by motion detection while I am logged in. The base station is actively upoloading video recordings and I can view them even when it says my base station is not connected. I have logged out and in, rebooted, etc. but it still says not connected. What else can I try? My system is only two days old.

Re: Base Station Not Connecting

jguerdat — Fri, 11 Sep 2015 23:34:21 GMT

Log out of the web page and back in. Works well for me.

Re: Base Station Not Connecting

JamesC — Mon, 14 Sep 2015 17:30:46 GMT

jenkin,

Welcome to the community! It sounds like you have isolated the issue to the web browser. Some users experience this issue due to anti-virus software, consider disabling any that you may have and then see if you get the same results on your browser. Alternatively you could try and isolate further by trying a different web browser or using the Arlo mobile app. Let us know!

JamesC

Re: Base Station Not Connecting

Lugaid — Tue, 15 Sep 2015 11:27:05 GMT

I have the same issue, and the mobile app doesnt work eighter, worked fine the first 2-3 weeks.

First time i notice the problem one of the lamps had turn from green to yellow, did a reboot and now all the lamps is green again but still no acces to the live fed of the cameras.

Been green for a week now but still doesnt work.

Any ideas?

Re: Base Station Not Connecting

jguerdat — Tue, 15 Sep 2015 12:02:23 GMT

Are you able to successfully log into the web page? If not, try logging out and back in or use a different browser. Does the app work on a mobile device?

Re: Base Station Not Connecting

jenkin — Fri, 18 Sep 2015 20:02:34 GMT

I have tried logging out and logging in, but it did not help. I tried logging in from my work computer and the base station was accessible from the webpage - once. After the first log in on my work computer, all other log ins showed the base station was not connected. I do not believe it has anything to do with the anti-virus software since I used different computers. I never had this problem with my original Netgear system. What is different with the Arlo log in that keeps causing this problem? At least I see that I am not the only one having a problem with the base station connection.

Re: Base Station Not Connecting

JamesC — Thu, 24 Sep 2015 23:47:43 GMT

jenkin,

Are you only getting this problem when trying to log in from work?

Re: Base Station Not Connecting

jenkin — Fri, 25 Sep 2015 20:15:16 GMT

No. I was able to log in at work using IE. Later, it did not work either. As many have posted, it is not a router, anti-virus, or browser problem, it is a Netgear software problem. We should not have to log out and log in, try another browser, disable anti-virus, etc., which are all suggestions made on this site. We should be able to log in and stream our cameras. What is the real source of this problem?