topic Camera stopped working in Arlo

Camera stopped working

Fildroid — Sun, 25 Sep 2016 20:40:36 GMT

Camera stopped working out of the blue after several months of successful operation. Problem appears similar to other reported in this forum under same heading. Symtoms: System reports "change batteries" but tried several different sets without success; blue LED comes on for approx. 1 sec at startup (battery change) then flashes once then camera is unresponsive. Other posts say I need to open an RMA to get support; this is my attempt to do that. Thanks.

Re: Camera stopped working

jguerdat — Mon, 26 Sep 2016 11:27:03 GMT

There's no way a forum will get you an RMA. Use the Support link above to open a case.

In the meantime, remove the camera from Settings, My Devices and resync it. Only press the sync button on the base briefly (<1 second). Did it come back online?

Re: Camera stopped working

Fildroid — Mon, 03 Oct 2016 02:02:38 GMT

Remove the camera and resync it. Duh, of course! Many many thanks. Fix worked.