topic Re: Pink and Red Contrast in Arlo

Pink and Red Contrast

Sharonshine65 — Tue, 27 Sep 2016 16:28:32 GMT

Hello,

I just had ny cameras installed and one of the four cameras records everything in pink and red contrast. I read all the other posts for tips and have tried them all....still no change. The lther three cameas record in perfect color. Please help!

Thanks,

Sharon

Re: Pink and Red Contrast

TomMac — Thu, 10 Sep 2015 12:41:03 GMT

If you already reset the camera by opening the battery door ( 3 sec ) and closing AND camera still goes back to pink/red only then contact Netgear re a possible replacement

Re: Pink and Red Contrast

tuck175 — Sun, 13 Sep 2015 12:57:53 GMT

Same problem here. This camera is in my vacation home 1000 miles away. I can't fly there to simply open and close a camera. Please get it together Netgear!!! Find a solution fast before customers start returning your junk in droves!

Re: Pink and Red Contrast

JamesC — Tue, 15 Sep 2015 23:40:40 GMT

tuck175,

Welcome to the community! Please contact the Arlo Support Team to further validate the affected camera for RMA.

Regards,

JamesC

Re: Pink and Red Contrast

Sharonshine65 — Thu, 17 Sep 2015 13:52:22 GMT

I provided some requested information and Netfear is sending a replacement.

Re: Pink and Red Contrast

Sharonshine65 — Thu, 17 Sep 2015 13:53:31 GMT

Lol...Netgear is sending a replacement. Sorry for the typo...

Re: Pink and Red Contrast

apostlefw — Sat, 21 Nov 2015 15:44:57 GMT

Exactly. Netgear needs some accountability

Re: Pink and Red Contrast

NavyNurseBP — Thu, 03 Dec 2015 17:13:18 GMT

I am having the same issue as mnay of the others here....I have purchase 2 cameras...1 is fine but the other records in Pink contrast. Night recording is fine. I have tried all mentioned methods to correct with no success.

Re: Pink and Red Contrast

JamesC — Thu, 03 Dec 2015 19:47:42 GMT

NavyNurseBP,

I will reach out to you in a private message to help resolve this issue.

JamesC

Re: Pink and Red Contrast

patrik_swe — Fri, 04 Dec 2015 14:15:47 GMT

I hade the exact same problem on the 3 of dec during daylight.

On the next day (today) it was fine again.

It fixed it self, I didn't try any solution.

/Patrik

Re: Pink and Red Contrast JamesC

ricss777 — Sat, 05 Dec 2015 20:49:31 GMT

JamesC, can you help me with this pink video issue? I long does is take to get any support?

Re: Pink and Red Contrast

BassProAl — Sat, 05 Dec 2015 22:44:28 GMT

I have the same issue.

Re: Pink and Red Contrast

apostlefw — Sat, 05 Dec 2015 22:56:33 GMT

wow. Arlo needs to come up with a better system. If you speak to a customer service agent on the phone. You will hear all of the excuses in the world. A complete waste of money, time and energy

Re: Pink and Red Contrast

apostlefw — Sat, 05 Dec 2015 22:57:53 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/B4B20A02FDA88A10

Re: Pink and Red Contrast

JamesC — Mon, 07 Dec 2015 16:47:53 GMT

BassProAl,

I will reach out to you in a private message to help resolve this issue.

JamesC

Re: Pink and Red Contrast

patrik_swe — Tue, 08 Dec 2015 09:16:50 GMT

Same issue for me again. 😕

First time was at 3 dec during daylight.

4 dec it was fine again, without any action from me.

5 dec the problem came back, picture was red during the hole day (daylight).

6 dec it was fine again.

7 dec, red picture during daylight.

Today 8 dec it is fine again and no action taken by me.

What's happening?

Re: Pink and Red Contrast

JamesC — Tue, 08 Dec 2015 16:51:56 GMT

patrik_swe,

I will reach out to you in a private message to help resolve this issue.

JamesC

Re: Pink and Red Contrast

Tulley — Wed, 09 Dec 2015 07:40:13 GMT

I had this on one of my outside cameras yesterday!

A 3 sec reset got rid of it but I really hope this is something fixable with a firmware update. The wireless convenience of these thing will be overshadowed if I have to keep periodically resetting.

Bought the system 2 weeks ago

Re: Pink and Red Contrast

Tulley — Tue, 15 Dec 2015 13:16:14 GMT

It has happened again.

Please help, is this a warrenty subject.

http://s13.postimg.org/9h9sa1545/Screenshot_2015_12_15_13_11_20.png

Same camera. I am away on business so can not reset. Pain!

Re: Pink and Red Contrast

JamesC — Tue, 15 Dec 2015 17:09:05 GMT

Tulley,

Please contact the Arlo Support Team to validate this camera for potential RMA.

JamesC