topic Re: Cameras offline in Arlo

Cameras offline

Capjr60 — Sun, 25 Sep 2016 00:25:28 GMT

Base station was offline, restarted it and only one of five cameras is working. Any ideas of what to do to get the others working?

Re: Cameras offline

BFGAZ — Sun, 25 Sep 2016 02:53:02 GMT

4 of my 7 cameras failed simultaneously earlier today. This is the solution and it can take 5 to 10 minutes per camera to correct:

Arlo Wireless Security Cameras Multiple Camera Failure Solution:

Close Arlo computer interface.
Remove failed cameras from mountings.
While directly next to Arlo router, open battery covers for 10 seconds.
Close battery covers and confirm that blue indicator on front of cameras flash momentarily. If it does not, replace camera batteries (usually not necessary unless there was a low battery warning prior to camera failures).
Re-sync cameras individually per user instructions.
Open Arlo computer interface and confirm that all cameras are working.
Close Arlo computer interface.
Re-mount cameras.
Open Arlo computer interface and confirm that all cameras are working.

Re: Cameras offline

JamesC — Mon, 26 Sep 2016 22:10:42 GMT

The cameras may have gone offline due to the recent firmware update not completing, for more information on how to troubleshoot this, see here: My Arlo camera is offline since the release of the recent firmware update; what do I do?

Please let me know if you are still experiencing issues syncing your cameras.

JamesC

Re: Cameras offline

41838791261 — Sun, 02 Oct 2016 15:55:14 GMT

I live 1200 miles away. How can I fix the offline camera from afar?
AMH

Re: Cameras offline

jguerdat — Sun, 02 Oct 2016 19:56:43 GMT

Either get someone to visit to power cycle the base and open and close the battery door or you can try to restart the base using the Restart button in Settings, My Devices, your base.