topic Two of four cameras Do not function properly. in Arlo

Two of four cameras Do not function properly.

Dukesable — Tue, 27 Sep 2016 16:33:50 GMT

Two of four cameras purchased in a four pack system continue to function sporadically. When I try to live stream video I get no response most of the times. This also pertains to motion detection and recording of videos. The other two cameras function flawlessly. Thinking location of cameras was the issue I moved suspect cameras to exact locations of two working cameras, but had same issue. Any useful info to help resolve would be greatly appreciate! Thanks!

Re: Two of four cameras Do not function properly.

Dukesable — Wed, 23 Sep 2015 14:25:28 GMT

I would like to add when I activate suspect cameras led lights activate but no video response! Also all cameras have full batteries and full signal from router.

Re: Two of four cameras Do not function properly.

TomMac — Wed, 23 Sep 2015 15:27:31 GMT

Dukesable wrote:
I would like to add when I activate suspect cameras led lights activate but no video response! Also all cameras have full batteries and full signal from router.

Do you mean the led light on the lower front of camera OR the IR illuminators around the lens ?

If the led on camera front is on and being activated, check to make sure your not in test mode setting for motion.

Re: Two of four cameras Do not function properly.

Dukesable — Wed, 23 Sep 2015 16:42:14 GMT

IR illuminators.

Re: Two of four cameras Do not function properly.

TomMac — Wed, 23 Sep 2015 17:15:25 GMT

Next , turn on ALL MOTION MODE , so all cameras are active.

Go to the live view screen and verify that the " green running man " is above ALL the cameras. If not, then check the MODE.

If cameras do have 'running man in green' and not recording motion in front of them, maybe contact netgear for replacement ( since you already swapped cams and problem followed those cams )

Re: Two of four cameras Do not function properly.

Dukesable — Wed, 23 Sep 2015 17:22:13 GMT

All green running men are visible. Looks like I need to contact customer service. Thanks for your help!