topic Re: cant log in in Arlo

cant log in

1bmonitor — Tue, 27 Sep 2016 16:32:12 GMT

My arlo system tells me that my email does not exist and cant get help!

Re: cant log in

JamesC — Tue, 22 Sep 2015 00:10:50 GMT

1bmonitor,

Welcome to the community! Have you gone through the new system setup process and used the e-mail that it says does not exist? Please let us know!

JamesC

Re: cant log in

Jdad75 — Wed, 28 Oct 2015 04:31:04 GMT

Put my email in and pass word and try and hit login and it doesn't even turn green it stays grey

Re: cant log in

JamesC — Wed, 28 Oct 2015 16:54:33 GMT

Jdad75,

I have a few questions that might help us understand more about the issue you are having. What browser/mobile app are you using to try and log in? Did it just recently start behaving this way? Have you tried to isolate the issue to a specific device by trying to log in on a different device?

Please let us know!

JamesC

Re: cant log in

Retired_Member — Tue, 03 Nov 2015 23:38:46 GMT

This has happened to me couple of times too. I don't know why or how to fix. Did you find out?

Re: cant log in

JamesC — Wed, 04 Nov 2015 19:30:15 GMT

Maddie3,

Was there any consistency? Did it happen to you on a specific device or browser? Is it still happening?

JamesC

Re: cant log in

Retired_Member — Wed, 11 Nov 2015 01:40:34 GMT

Hey there JamesC, it hasn't happened lately, but it happened once on my PC and twice on my iPad. Not sure why, but seems to be ok. Is there something I might have done wrong?

Re: cant log in

gleejudy — Fri, 22 Jan 2016 20:13:17 GMT

I used opendns and got set up for a new router and modem. I had a previous netgear genie and opendns account. I want to accomodate the new router. When I went to set up the netgear genie I could not log onto my router.

Re: cant log in

jguerdat — Fri, 22 Jan 2016 21:18:56 GMT

I use OpenDNS with no issues. Maybe you need to reset the router back to factory configuration?