topic Re: Getting Error that Can't Connect to Media Server in Arlo

Getting Error that Can't Connect to Media Server

jdkeown — Mon, 26 Sep 2016 23:09:31 GMT

I cannot view the live stream on my arlo phone app or laptop. I am getting an error that says "there was a problem establishing a connection to the media server."

Re: Getting Error that Can't Connect to Media Server

DeannS — Fri, 26 Jun 2015 21:22:35 GMT

Good afternoon jdkeown,

We've recently identified an issue on the Arlo System where Live Streaming is not working and may be prompting an error message regarding the media server and/or streaming services.

Our engineering team is diligently working to resolve this issue as soon as possible.

Due to the nature of this matter, we don't have an estimate as to when we will have a resolution.

We will continue to provide updates as we work through the issue.

We truly appreciate your patience and understanding.

Thanks,

DeannS

Arlo Team

Re: Getting Error that Can't Connect to Media Server

dsin — Fri, 26 Jun 2015 21:27:20 GMT

Having the same issue. Anxious to hear when this will be fixed. It's coming at an inopportune time.

Re: Getting Error that Can't Connect to Media Server

Jodelynn75 — Fri, 26 Jun 2015 21:34:59 GMT

Same thing here it acts like it's working I get notifications but no live stream or videos

Re: Getting Error that Can't Connect to Media Server

JPC — Fri, 26 Jun 2015 22:06:26 GMT

Earlier I got it too.. I think it's fixed now.. It takes a couple of Clicks/Tappings on Play Button but it's working...

Re: Getting Error that Can't Connect to Media Server

dsin — Fri, 26 Jun 2015 22:45:30 GMT

Seems to be fixed (right now at least) for me too.

Re: Getting Error that Can't Connect to Media Server

CDMEY — Sat, 27 Jun 2015 14:05:27 GMT

Same happening for me since yesterday. Unable to connect to media server..

Re: Getting Error that Can't Connect to Media Server

Rudy — Sat, 27 Jun 2015 15:21:02 GMT

same happening for me both yesterday and today

Re: Getting Error that Can't Connect to Media Server

bpg710 — Sat, 27 Jun 2015 15:23:13 GMT

I'm getting the same issue. I started noticing the problem yesterday. At first I thought it was because I had installed a new camera that is farthest from the base but it appears to be a Netgear server issue. I hope it's fixed soon. I'm getting motion alerts but not getting all of my videos and cannot view my live stream via app or pc.

Re: Getting Error that Can't Connect to Media Server

Rudy — Sat, 27 Jun 2015 15:25:59 GMT

i am not getting all videos either, this has been an ongoing issue to varying degrees. i hope its resolved soon.

Re: Getting Error that Can't Connect to Media Server

JPC — Sat, 27 Jun 2015 16:50:50 GMT

Yup.. it sure is a bummer and it falls on the weekend too.. The fix will prolly' wait til' monday..

Re: Getting Error that Can't Connect to Media Server

Rudy — Sat, 27 Jun 2015 17:00:00 GMT

I am beginning to wish we had the option for local storage. So we could fix our systems.

It seems this always goes down on weekends and holidays :(....and there is always a wait.

Re: Getting Error that Can't Connect to Media Server

JPC — Sat, 27 Jun 2015 17:53:12 GMT

I believe the option for local storage is brought up here and more:

https://community.netgear.com/t5/ideas/v2/ideaexchangepage/blog-id/arlo-idea-exchange/tab/popular

but then who knows when it's going to happen..

This is one of the drawbacks of our Arlo Systems.. Server issues

Re: Getting Error that Can't Connect to Media Server

Retired_Member — Wed, 05 Aug 2015 06:38:12 GMT

Having the same errror now , have reset the router and hard box a couple of time now .

Just installed my arlo system yesterday and was working fine up to this today at lunch .

Now get the following error message "there was a problem establishing a connection to the media server."

Any update on fix to this issue ?

Re: Getting Error that Can't Connect to Media Server

KristynM — Wed, 05 Aug 2015 21:12:42 GMT

kirkulles,

You may have received this error while server maintenance was performed last night to increase capacity.

Please let us know if you continue to see these errors.

Re: Getting Error that Can't Connect to Media Server

bally — Thu, 20 Aug 2015 04:22:17 GMT

Just bought an Arlo pack with 3 cameras. I get the same error regarding connection to the server. Issue persists using 3 different browsers, but I can sometimes get streaming video through the Arlo app on my iphone. I really need this to work on my computer.

Whats going on??

Re: Getting Error that Can't Connect to Media Server

KristynM — Thu, 20 Aug 2015 16:30:31 GMT

bally,

In addition to the troubleshooting that you have tried, let us see about doing the following:

Check your antivirus and/or firewall to see if it is blocking access to Arlo
Ensure that port 80 and 443 are open.
Clear the browser cache (process may vary on browser used)
Ensure that the latest version of Adobe Flash Player is installed and/or enabled in your browser..
The upload speed of your Internet connection should be at least 1Mbps
Try accessing your Arlo account on a different network such as a work network if your system is setup at home
When accessing the Arlo Mobile App, try to access while on Wi-Fi and then on your cellular data to see if there is any different behaviors.

In order to test and try to replicate what you are experiencing on my end, kindly provide the following information:

What is the browser and browser version that you are using? (Chrome, Internet Explorer, etc.)
What Operating System are you using?
Who is your Internet Service Provider?

I'm looking forward to your response.

Re: Getting Error that Can't Connect to Media Server

jgravert — Sat, 22 Aug 2015 17:13:36 GMT

I posted this in another post.

For reference: https://community.netgear.com/t5/Troubleshooting/quot-There-was-a-problem-establishing-a-connection-to-the-media/td-p/5684/page/10

I just found something that Works on one of my PC's.

Others should try this and see if it works for them.

NOTE: Internet Explorer and Chrome Still DO NOT WORK!

I was able to get this working in FireFox.

Follow these steps and report back here if it works for you as well. You will need to try this with FIREFOX Web Browser. Latest Version.

Step 1) Go Here and Follow the Steps... https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Step 2) Go Here and Follow the Steps.... https://helpx.adobe.com/flash-player.html

Step 3) In FireFox go to the Menu that looks like a stack of 3 hamburgers at the top right. Then click "OPTIONS" then click "SECURITY" Once on the Security Page click the "Exceptions" button. Add the following websites to the list.

arlo.netgear.com

netgear.com

You will need to do them one at a time. Click the "Allow" button after typing each one. It will populate in the list below. Then Click "Save Changes".

Step 4) Close FireFox. Make sure it has closed then re-open it. I don't believe I cleared Browsing History but if I did you may have to do this also.

Now visit arlo.netgear.com and put in your username and password and see if it works for you.

Good Luck! and please post your results.

Re: Getting Error that Can't Connect to Media Server

Janna4 — Fri, 08 Jan 2016 14:58:02 GMT

When will this be fixed give an estimate at least.

My cameras have been offline since Arlo did their firmware update.

Cameras wiorked great before firmware was updated.

Only have 90 Days to return System to the Store for a refund.

Re: Getting Error that Can't Connect to Media Server

JamesC — Fri, 08 Jan 2016 17:54:40 GMT

Janna4,

Is the base station offline as well or just the cameras? How many cameras are affected? Consider opening and closing the battery compartment door on the cameras and take note of the LED on the camera. It's possible the batteries are drained and need to be replaced which is causing the camera to appear offline.

JamesC