topic Re: Camera responds - but doesn't in Arlo

Camera responds - but doesn't

jguerdat — Tue, 27 Sep 2016 16:36:41 GMT

New one, I think (don't recall a similar issue). Last night I got one alert so I checked the library - no video. Went to the camera and tried live view but it just timed out. I've rebooted the base a couple of times, opened the camera battery door and waited a few seconds before closing it. The blue LED did it's thing and all looks fine. Motion detection test works fine. Positioning, live view and record on motion don't. Communication is fine as evidenced by WiFi signal with all bars and LED showing sync after battery door opened. Just seem to be something about the video.

Bad camera? Anyone got a couple other things to try?

Re: Camera responds - but doesn't

jguerdat — Sat, 03 Oct 2015 14:05:25 GMT

Oh, yeah, two sets of fresh batteries, latest firmware, etc. Trying to find the post about resetting via USB port in the camera but no luck so far.

Re: Camera responds - but doesn't

woseyjales — Sun, 04 Oct 2015 14:53:53 GMT

I've had this problem and for me, it was simply a communication issue. The camera would catch the motion an activate, but who knows how long it took to finally get a decent 2.4ghz connection to the base and communicate this info to the base station, where you'd actually get an event notice through the app.

You'll get a recording eventually, but when you try and live stream, you get the time out because of the poor/marginal 2.4ghz line of communication between the camera and base, even though you see four bars on the radar icon and you think somethings wrong with the camera because it takes so long to get it to live stream, because of the weak wireless connection.

Re: Camera responds - but doesn't

woseyjales — Sun, 04 Oct 2015 16:18:46 GMT

Sorry, I think I miss read your post. Your issue seems to be different than what I was talking about. Please ignore.

Re: Camera responds - but doesn't

jguerdat — Mon, 05 Oct 2015 12:47:30 GMT

Yeah, I think it's a bad camera. I have an open ticket on this...

Re: Camera responds - but doesn't

JamesC — Mon, 05 Oct 2015 17:17:44 GMT

jguerdat,

I believe the post you were trying to find is marked as a solution in this thread:

https://community.netgear.com/t5/Troubleshooting/Camera-off-line/m-p/5640#U5640

Be sure to let us know if that works and/or the results of your ticket!

JamesC

Re: Camera responds - but doesn't

jguerdat — Mon, 05 Oct 2015 20:14:55 GMT

Yup, that was the thread I wasn't finding. Thanks. I don't want to try this if it will void the warranty since I expect the ultimate solution will be a new camera.