topic Re: Cannot put camera in sync mode in Arlo

Cannot put camera in sync mode

Dmburkhardt — Wed, 28 Sep 2016 21:28:20 GMT

Moved to new house and cameras would not come on line.

I have removed all of the devices including the base. I added the base again and attempted sync any of my four cameras. I can get the base to go into sync and have opened the camera battery door and the blue light blinks and goes off as expected. I touch the base sync button for two seconds and it blinks but when I do the same thing to any of the cameras I cannot get any response (no rapid blinking blue light)

Re: Cannot put camera in sync mode

TomMac — Tue, 02 Aug 2016 01:05:28 GMT

You're holding the sync button too long .....push shortly for about a half of a second then after the base led blinks, push the camera button

Re: Cannot put camera in sync mode

Dmburkhardt — Tue, 02 Aug 2016 14:18:24 GMT

I get the base to go into sync and the button blinks as selected

It is the camera's that I cannot put into sync. Regardless of the length of time that I push the button?

Re: Cannot put camera in sync mode

TomMac — Tue, 02 Aug 2016 18:45:18 GMT

OK... try in these steps

Open and close the battery door on camera ( make sure they are new batteries and in the right way )

Power reboot the Base via the power button ( takes 2 +/- mins to reboot ) and you should see power light and internet light on

Quickly press the sync button on the base , wait about <5 seconds it should blink ( camera led )

Press in the Camera sync button ... it should start to flash slow blue and then rapid blue if it does sync

If the above doesn't work, Contact Netgear for a trouble ticket