topic Camera's going offline in Arlo

Camera's going offline

Frustrated-too — Tue, 27 Sep 2016 16:34:45 GMT

It is a very nice looking device, why then is performance so bad / unstable ? The camera's are going off-line very often, starting with 1 or 2 then minutes later all 3. Resetting helps sometimes but if you use it as a security device you want it to work if you are not there ! In practice it is more working not than that it is.

Re: Camera's going offline

jguerdat — Sun, 27 Sep 2015 13:05:43 GMT

One thing to do is to verify that they're actually not working. There has been a recent rash of viewing issues that (sometimes) can be solved by logging out and back into the Arlo servers. If you're not having a problem seeing everything in the interface properly, then you have an issue with the setup or hardware. Give us more details - perhaps it's simple - or not.

Re: Camera's going offline

Danveil — Fri, 15 Jan 2016 14:17:06 GMT

I have 2 cameras offline(on total of 4) since this morning. I'm at work right now. I loged out at you suggested but I still having the same issue.

Can I do anything from work ?

Thank you.

Re: Camera's going offline

jguerdat — Fri, 15 Jan 2016 19:42:01 GMT

You could try using the Restart button for the base in the app or browser. However, try logging out and back in to refresh the view since the servers have recently had some fixes put into place as reported here by JamesC, an Arlo/Netgear rep.

Re: Camera's going offline

Daddykool — Sun, 17 Jan 2016 12:10:45 GMT

I'm having the same issue. I just installed my cameras a couple of days ago. My cameras have been working all day. And now that I'm at home all my cameras are offline but my base is online. I have logged out and back in, reset my base and tried a different device. Still the same problem and to top it off I have a set batteries in that are dead after 2 days and 1 camera is at half already and the setting are set to factory settings

Re: Camera's going offline

jguerdat — Sun, 17 Jan 2016 13:39:02 GMT

It could be that the dead batteries are the cause of them being offline. If replacing them doesn't fix it, let us know. The reason for the dead batteries can be various, including lots of recording and/or live view as well as poor signal with the base caused by walls, ceilings, pipes, wiring, ductwork, and other wireless devices. The thing with WiFi is that unless you have a signal sniffer to check signal levels all around, all can look fine but not be. Repositioning the base is usually the easiest thing to try first, including using a long Ethernet cable, at least temporarily.

Re: Camera's going offline

wga57 — Thu, 28 Jan 2016 22:22:58 GMT

I have been using the Arlo cameras for over 6 months now and the latest software update seems to cause my cameras to be "offline" most of the time. Before the "new and improved" software I rarely saw this problem but now they are offline more than they are online, which doesn't give me a good feeling about my Arlo security system.

Re: Camera's going offline

JamesC — Fri, 29 Jan 2016 23:17:03 GMT

wga57,

Interference could be the reason the cameras are dropping offline. Consider relocating your base station away from any other WiFi devices and make sure your cameras have the best signal strength. Also be sure you cameras do not have weak or depleted batteries.

JamesC

Re: Camera's going offline

habarric — Sat, 30 Jan 2016 01:56:58 GMT

wga57 - I bought my system about the same time that Netgear was rolling out the new update, and I, much like you, have seen my cameras be offline more than online. They did amazingly work for almost 3-4 straight days recently, but now, back to the constant offline. And then you will see them come on here - just like JamesC did and try and tell you that it's interference from your wifi, or try rebooting the base station or your cameras. Why in the world won't they just tell us they are still having issues and addressing them so we aren't driving ourselves nuts continuously trying to fix an issue that there is nothing we can even do about it!!

Re: Camera's going offline

Kiranuddaraju — Sun, 31 Jan 2016 02:16:27 GMT

Re: Camera's going offline

Kiranuddaraju — Sun, 31 Jan 2016 02:19:41 GMT

I am having two Arlo cameras with my base station , it was working fine till a week back but now live streaming does not work and shows offline all the time but motion detection for the time scheduled works. Some one please help me with an answer as I will be travelling all the time with less support for family

Re: Camera's going offline

jguerdat — Sun, 31 Jan 2016 22:38:49 GMT

App or browser? Have you tried the other?

Re: Camera's going offline

wga57 — Mon, 11 Apr 2016 17:59:45 GMT

My problems with my wireless Arlo cameras going off line went away for a while but now they are back. I have been rebooting the base station several times a day to in an attempt to keep the cameras working. I have 4 cameras with good signal, good batteries, with the base station hard wired to the router which sits about 5 feet away from the Arlo base. I am getting a message on all cameras that they are desconnected and I get this message on my iPhone, iPad, and when using a web page. My 100mbs internet is working just fine. I have been using this system for several months and everything seems to work for a while and then later becomes completely unreliable.

Re: Camera's going offline

jguerdat — Mon, 11 Apr 2016 18:03:11 GMT

Have you tried the old log out, log in routine? Sometimes that helps.

Re: Camera's going offline

wga57 — Mon, 11 Apr 2016 18:32:05 GMT

jguerdat wrote:
Have you tried the old log out, log in routine? Sometimes that helps.

That's is the first thing that I try and it doesn't fix the problems that I am seeing now. When I reboot the base station everything works and then when I check my cameras a few hours later all of the cameras are "disconnected".

Re: Camera's going offline

woseyjales — Tue, 12 Apr 2016 02:27:33 GMT

wga57 wrote:
jguerdat wrote:
Have you tried the old log out, log in routine? Sometimes that helps.
That's is the first thing that I try and it doesn't fix the problems that I am seeing now. When I reboot the base station everything works and then when I check my cameras a few hours later all of the cameras are "disconnected".

I'd bet a dollar to a donut that it's wifi!!! I had the same issue and I took an extension cord and a 50 foot ethernet cable, so that I could move my base station around to find the sweet spot.

I had every problem posted on this forum and at least for me, it was wifi and once I found the sweet spot, I've had minimal issues.

Re: Camera's going offline

wga57 — Tue, 12 Apr 2016 14:56:28 GMT

woseyjales wrote:

I'd bet a dollar to a donut that it's wifi!!! I had the same issue and I took an extension cord and a 50 foot ethernet cable, so that I could move my base station around to find the sweet spot.

I had every problem posted on this forum and at least for me, it was wifi and once I found the sweet spot, I've had minimal issues.

How do you explain the fact that everything works fine for a month or two and then at some point disconnects every hour? In addition, the appeal of the Arlo was the simple setup. Perhaps they should include "50 foot [of] Ethernet cable" and add that hassle in the setup instructions. That's totally not practical. Besides both my router and the Arlo base station are centrally located and, even if I could, moving either would mess up reception. I am not a noob when it comes to wifi and networking and I don't buy the "it's you network" or "its your wifi" brush offs. Simple and reliable is what I expected when I bought the Arlo.

Re: Camera's going offline

Solarfarm — Tue, 12 Apr 2016 16:06:09 GMT

Agree. Offline...please wait forever....

Re: Camera's going offline

Solarfarm — Tue, 12 Apr 2016 16:09:45 GMT

Ok we all are having trouble but not hearing any answers from Netgear!!!

Re: Camera's going offline

woseyjales — Wed, 13 Apr 2016 00:22:32 GMT

wga57 wrote:
woseyjales wrote:

I'd bet a dollar to a donut that it's wifi!!! I had the same issue and I took an extension cord and a 50 foot ethernet cable, so that I could move my base station around to find the sweet spot.
I had every problem posted on this forum and at least for me, it was wifi and once I found the sweet spot, I've had minimal issues.

How do you explain the fact that everything works fine for a month or two and then at some point disconnects every hour? In addition, the appeal of the Arlo was the simple setup. Perhaps they should include "50 foot [of] Ethernet cable" and add that hassle in the setup instructions. That's totally not practical. Besides both my router and the Arlo base station are centrally located and, even if I could, moving either would mess up reception. I am not a noob when it comes to wifi and networking and I don't buy the "it's you network" or "its your wifi" brush offs. Simple and reliable is what I expected when I bought the Arlo.

All I can tell you is, that's exactly what happened with my system!!! Worked perfect for 2 months and then it went to scrap. I could even operate the system and check in from the European union!!!

Long story short, That's how I figured my system out, then when I came to the conclusion that it was my wifi, I purchased a netgear wifi extender and relocated my base station to another part of my home, then it worked for awhile, perfectly, with the extender, but in a month, I was right back at square one. This was all proof to Netgear and they suggested that I replace a camera that was bad, which I was fine with, but I suggested the base stations antenna was bad and should be replaced and they agreed. Haven't had an issue since the replacement of the base station, by Netgear.

I don't use they extender anymore as it's not needed. The pain and aggravation I was put through, for weeks, (check out my posts, it's all documented) troubleshooting my own system, not to mention the added expense of a wifi extender, for a system that should work, as advertised, out of the box, didn't set well with me and still doesn't, but if you can get this system working for you, hopefully, it will suit your needs, as it does mine, till something better comes along.

I was hoping that I could save folks some of the trouble, I myself went through!!!