topic Re: My Arlo base station is offline; how can I troubleshoot It? in Arlo

My Arlo base station is offline; how can I troubleshoot It?

BelAir — Tue, 27 Sep 2016 16:34:26 GMT

Sometimes when I am away from the base station away from home, I get a message that says base station is offline. Does this mean someone has dissconneted the system at home? Can it be turned on and off from the base station?

Re: My Arlo base station is offline; how can I troubleshoot It?

jguerdat — Fri, 25 Sep 2015 19:32:01 GMT

It's likely that it's just a browser issue. Using Chrome, I find I need to log out and back into the Arlo servers. Others have reported that it happens even when doing thta and/or using other browsers. Try the app, too.

In any event, it's unlikely that someone has disconnected the system. Possible but not likely...

Re: My Arlo base station is offline; how can I troubleshoot It?

williamarney — Tue, 15 Dec 2015 23:28:38 GMT

I Camera shoulder off-line I've tried to reset my router and re-sync my cameras nothing works can somebody help

Re: My Arlo base station is offline; how can I troubleshoot It?

williamarney — Tue, 15 Dec 2015 23:30:12 GMT

My cameras are showing offline. I've tried to reset my router and re-sync the cameras nothings working

Re: My Arlo base station is offline; how can I troubleshoot It?

JamesC — Wed, 16 Dec 2015 16:40:02 GMT

williammarney,

Consider resetting the cameras by opening and closing the battery compartment door. Be mindful of the LED indicator on the camera. If you get no LED indicator or a slow pulsing amber LED this means the batteries are depleted and need to be replaced. Please let us know the results after replacing the batteries with a fresh set.

JamesC