topic Re: One camera not working in Arlo

One camera not working

Hantzum — Mon, 26 Sep 2016 23:06:40 GMT

I have seen the other threads on "the one camera offline" and have tried everything! I still have one camera that does not work!! What r my options? Return this camera to best buy and swap it with another? I have owned the system for not even one day.
Any help would be appreciated!
Thx!!

Re: One camera not working

TomMac — Mon, 15 Jun 2015 12:48:42 GMT

If you believe on camera is defective, contact Netgear for repair ticket and/or opt to return it while you can...

Re: One camera not working

DeannS — Mon, 15 Jun 2015 17:45:18 GMT

Good morning Hantzum,

I would like to assist in getting this issue resolved for you.

For good measure, I have sent your information over to our escalation team. From this information they will pull information from your system logs to understand the issue you are experiencing.

In the mean time, let's try to restart your Base Station, to see if this will allow you to re-sync your camera.

Log into your Arlo account, click Settings.
Navigate to Base Station Settings, then click Restart.

This may help you to get your camera up and running.

Thank you for your time and patience.

Please let me know if this helps.

Best Regards,

DeannS

Arlo Team

Re: One camera not working

JPC — Mon, 15 Jun 2015 17:59:00 GMT

Hantzum wrote:
I have seen the other threads on "the one camera offline" and have tried everything! I still have one camera that does not work!! What r my options? Return this camera to best buy and swap it with another? I have owned the system for not even one day.
Any help would be appreciated!
Thx!!

If it's my choice.. I would return it and swap it with a new one and get it done rather than waiting.. If it still have the same problem.. then it's obviously not the camera or Base-Station.. If it's your internet, all camera would go Offline or Can't Connect.. This could be a bug somewhere from Arlo's server/firmware.. I had this happen to me last week when one of my 4-cameras just went Offline infront of me.. I logout & log back in my iOS App.. It didn't work.. then I did the reset on Base.. It still didn't work.. then I went and took out the camera's battery and move them around.. Reset/Reboot Base and this time it worked.. It's been working fine so far now.. You should keep track which camera is having Offline and follow in the sequence they are in Base-Station so you could follow a pattern and tell Netgear support about it.. if it happens again..

Re: One camera not working

Donsmith — Wed, 22 Jul 2015 14:33:21 GMT

One camera is not working. I've tried everything listed above. Please send me the information on the process of getting it replaced.

Re: One camera not working

TomMac — Wed, 22 Jul 2015 16:17:00 GMT

try here; http://www.arlo.com/en-us/support/contact.aspx

request a trouble ticket.