topic Re: Servers down this AM ? in Arlo

Servers down this AM ?

TomMac — Tue, 27 Sep 2016 16:39:00 GMT

OK... d/l is 25Mb, up 7 Mb.

Arlo base all normal... matter of fact can get subscription info in under settings, but no live/static cam views

Three differnt browsers, all same ( tho I usu use Firefox )

All six cameras saying "GETTING STATUS..."

Let run 30 seconds and reset each browser, No change.

Let run longer and the dreaded " Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router."

All cams offline as per settings page.

Not good Netgear.

Re: Servers down this AM ?

TomMac — Fri, 16 Oct 2015 12:47:50 GMT

Ok... not too bad.... All is up again.

servers? All came back in 15 mins.

Re: Servers down this AM ?

RobertFB — Sun, 20 Dec 2015 07:33:10 GMT

yes same issue here

all wifi and network normal, no changes, can only surmise problem with Arlo Server, will keep trying ...... half an hour so far

Re: Servers down this AM ?

texbeau — Sun, 20 Dec 2015 07:39:51 GMT

Look at the topic called "Arlo base station not connected to Internet." A lot of us are having this issue assuming it is something with arlo servers.

Re: Servers down this AM ?

Tulley — Sun, 20 Dec 2015 07:40:12 GMT

does the internet icon on the hub appear amber for you guys too?

Re: Servers down this AM ?

zrahui — Sun, 20 Dec 2015 07:40:38 GMT

Same here, just purchased and have had issues through registration and now getting camera status.

Re: Servers down this AM ?

r1 — Sun, 20 Dec 2015 07:41:03 GMT

My system is down also. States that "your base staion is not connected to the internet." I already checked, and reset everthing like my router, and base station, plus camaras. This really is not a good sign.

Re: Servers down this AM ?

r1 — Sun, 20 Dec 2015 07:52:41 GMT

Arlo needs to do something about this service, because it sucks.

Re: Servers down this AM ?

RobertFB — Sun, 20 Dec 2015 08:37:43 GMT

Hmm... up again in about 45 minutes, possibly something to do with a quota allowance?

Re: Servers down this AM ?

JamesC — Tue, 22 Dec 2015 18:20:31 GMT

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC