topic Range problem (25 feet!) in Arlo

Range problem (25 feet!)

Neil_T — Mon, 26 Sep 2016 23:06:19 GMT

Hi,

My base unit is 25 feet away from a camera which is mounted on the outisde of our house wall. That is a normal brick cavity wall. There are no other obstructions bwtewwn the base unit and camera. I get very blocky pictures on all quality settings and sometimes the camera loses connectivity. With the unit being advertised at "up to 300 feet" I had expected it to work as I've described above? Can anyone share their experiences of mounting on external walls? Thanks.

Re: Range problem (25 feet!)

TomMac — Sat, 13 Jun 2015 18:08:44 GMT

As the spec says, Up to 300 ft....

But, Arlo base/cams run on 2.4ghz wifi... and these freqs can be block by normal household items. Ie , brick walls with reinforcement, big mirrors, metal framing in walls , etc.

Line of sight, I've used up to 150-175 feet without problems...but this is a best case scenario where path is obstruction clear and base on second floor.

Best thing I can suggest is to move the camera to another location or move the base closer to the camera. ( or if possible a second base closer to the camera would also solve the problem )

Re: Range problem (25 feet!)

jguerdat — Sat, 13 Jun 2015 19:14:23 GMT

It's also possible that a small repositioning of either the base or camera could provide a better WiFi signal if there's something blocking that isn't huge. A few inches might be all that's needed.