topic Re: Recording all over buggy in Arlo

Recording all over buggy

klausstahl — Tue, 27 Sep 2016 16:38:51 GMT

After some days I think I know how Arlo is supposed to work but it works buggy:

Live streaming: works after 10 times trying. Then again after another 10 time trying.

Recording when motion is detected: motion is detected and in my iPhone app the camera sign is red an flashing. Then in the iPhone app at the bottom on the "Library" tab a red "1" appears. Thats all. No record to find (with some exceptions). No alert email (with some exceptions).

I restartet the system several times. WLAN ist best (all green in the iPhone app, 8 meter distance).

The thing that works allways is "pan and zoom" under camera settings.

Re: Recording all over buggy

Showguy — Thu, 15 Oct 2015 21:43:01 GMT

Welcome to Arlo. I think you were very polite by calling it "buggy". I can think of worse descriptions

Re: Recording all over buggy

JamesC — Mon, 19 Oct 2015 23:18:36 GMT

klausstahl,

It sounds like the camera is having a hard time connecting. Could you let us know your ISP, download/upload speeds and what kind of router you are using?

JamesC

Re: Recording all over buggy

maxkatz — Mon, 19 Oct 2015 23:37:00 GMT

I'm having a very similar problems. Streaming works on and off. I often get "timeout" message. Then another time it works fine. My camera switches between 2-3 bars for connection. Should I be able to stream with 2 bars? I'd assume that I can stream even with just 1 bar?

Motion detection seems to work OK. I wonder why it works OK if the camera is not able to stream?

Re: Recording all over buggy

maxkatz — Tue, 20 Oct 2015 03:11:07 GMT

Just tried again.. one camera (closer) to the base works. The camera farther from the base just says "Please wait...". Should it stream with 2 bars?

Re: Recording all over buggy

jguerdat — Tue, 20 Oct 2015 12:41:23 GMT

Any streaming could be problematic with only 1 or 2 bars of strength, especially depending on why they're that low. Distance is one thing but interference from other devices is another. Can you at least temporarily change position of the base using a long Ethernet cable? The relative positioning and even angle between the base and cameras can make a big difference.