topic Re: Camera's keep going offline and Long duration before Live Streaming in Arlo

Camera's keep going offline and Long duration before Live Streaming

woseyjales — Tue, 27 Sep 2016 16:37:58 GMT

My camera's all of a sudden keep going offline. First one, then two, now three and cannot live stream but 2 and then just sporadically. It 's taking way too long from when I ask a specific camera to stream live to when it actually streams and that's if it doesn't time out first.

Any clues???

Re: Camera's keep going offline and Long duration before Live Streaming

CaptainDork — Thu, 08 Oct 2015 05:12:05 GMT

When that happens, I kill/restart the app on my smart device. I don't know how that helps, but it does.

I have also found that response time is slow if the cameras are so far from the Base Station that the signal is very weak.

Re: Camera's keep going offline and Long duration before Live Streaming

woseyjales — Fri, 09 Oct 2015 02:07:27 GMT

According to my little radar icon, I have 4 bars on all my cameras except one that's 35 feet away and it responds quicker than the other 4 that are 20 feet or less.

What was happening for me was, the base station green light for the cameras was not lit up, so no cameras were communicatiing. I turned my base station one half insch to the left and the all came online. It's not the app, or the browser, it's the camera and base station communication!!!

Maybe I have a bad base station Netgear??? It would seem likely, as everyone one of my issues is 2.4ghz related???

Re: Camera's keep going offline and Long duration before Live Streaming

CaptainDork — Fri, 16 Oct 2015 03:37:53 GMT

Well, unfortunately for those who have to read this ...

I'm a boring old electronics technician and I have years of experience with radio frequency transmission and reception.

The antenna part of the Base Stations do not radiate the same in all directions, just because that's physics.

To add to that, the signal can bounce off, or be absorbed by, certain objects depending on composition and physical dimensions.

That's why I mount all my wireless transceivers, whether it be my home wireless router or the Arlo Base Stations, as high as possible.

Also, I do "fine tune" reception exactly as you have done by rotating them, or moving them around, for maximum signal strength.

I think you've done the right thing.

Re: Camera's keep going offline and Long duration before Live Streaming

TomMac — Fri, 16 Oct 2015 12:05:34 GMT

CaptainDork wrote:
snip
Also, I do "fine tune" reception exactly as you have done by rotating them, or moving them around, for maximum signal strength.

And if that doesn't work , there always adding a reflector so you can aim it !

(Works fine with a parabolic as the antenna is in the cam) 🙂

jokes aside, my base is on the second floor loft... its the best location for max range... have used up to 75ft -100ft

Re: Camera's keep going offline and Long duration before Live Streaming

woseyjales — Tue, 20 Oct 2015 01:10:37 GMT

CaptainDork wrote:
Well, unfortunately for those who have to read this ...

I'm a boring old electronics technician and I have years of experience with radio frequency transmission and reception.

The antenna part of the Base Stations do not radiate the same in all directions, just because that's physics.

To add to that, the signal can bounce off, or be absorbed by, certain objects depending on composition and physical dimensions.

That's why I mount all my wireless transceivers, whether it be my home wireless router or the Arlo Base Stations, as high as possible.

Also, I do "fine tune" reception exactly as you have done by rotating them, or moving them around, for maximum signal strength.

I think you've done the right thing.

Thanks for the vote of confidence Cap'n!!! I think Netgear has decided that I do indeed have a marginal base station and they are sending a replacement. This is an awesome gesture on Netgears part, of standing behind their product.

Thanks again Cap'n!!!

Re: Camera's keep going offline and Long duration before Live Streaming

blushark — Tue, 25 Oct 2016 15:50:10 GMT

what kind of parabolic/reflector would one use to help direct the transmission of the base station in a narrower range...say roughly a 90-120 degree angle?