topic New user account problem in Arlo

New user account problem

ARLOUSER44 — Tue, 27 Sep 2016 16:40:48 GMT

I can't get past the system setup page when trying to create a new account and after syncing the cameras. the first 3 light are green on the box and it's connected to the internet. Not sure what's wrong?

Re: New user account problem

JamesC — Mon, 26 Oct 2015 16:32:49 GMT

ARLOUSER44,

If the power and internet LEDs are solid green that means the device is on and connected to the internet. As long as the device you are using to set up is also on the same network as the base station you should see the serial number of the base station populate when you click New System Setup. Are you getting any error messages when trying to set up the device? Please let us know!

JamesC

Re: New user account problem

kevin00 — Thu, 19 Nov 2015 15:01:07 GMT

I'm having this same issue. I can't get past the new system setup on the arlo app.

Re: New user account problem

DK3740 — Sun, 21 Feb 2016 00:26:05 GMT

Uhg. Same. Just purchased this and can not get past the get started page. 10 minutes, hardly. Please help!

Re: New user account problem

kevin00 — Sun, 21 Feb 2016 02:52:04 GMT

I solved the issue by hard resetting the base station. I hope it works out for you.

Re: New user account problem

Harb — Sun, 21 Feb 2016 18:55:38 GMT

James, when I open my Arlo app it asks me to login,. I login I have the correct name and the correct password, but, at the top it says we do not recognize your email address please try another one.

Re: New user account problem

Harb — Sun, 21 Feb 2016 19:00:40 GMT

It did let me sign in this in time. I am going to use the book and try to make it work this time.

Re: New user account problem

Areno — Mon, 22 Feb 2016 00:01:56 GMT

I can't get past the log in screen and have re set the base. I get all green lights for the first three as well and it just keeps looking for the device.

Re: New user account problem

JamesC — Tue, 23 Feb 2016 00:19:49 GMT

Areno,

The device used during setup must be connected to the same network as the base station. is the device you are using to go through setup on the same network as the Arlo base station?

JamesC