topic Arlo not working well so many error messages in Arlo

Arlo not working well so many error messages

freebird — Mon, 26 Sep 2016 23:02:47 GMT

I keep getting cameras offline problems error 5011 problems what the hell is going on with the cameras? I've had the 2 camera system and it was fine until about a week ago. yeah, i heard about some update. Really an update has done this?? Please fix it as right now it's basically useless. Thanks, Freebird.

Re: Arlo not working well so many error messages

DeannS — Tue, 02 Jun 2015 22:00:05 GMT

Good afternoon freebird,

I would like to assist in helping to get this issue resolved for you.

Are you still experiencing this issue? If so, is there a specific time of day in which this error occurs?

We have escalated your concern to our engineering team for further investigation.

We would really appreciate any feedback you can provide.

Thank you for your time and patience.

I look forward to your response.

Best Regards,

DeannS

Arlo Team

Re: Arlo not working well so many error messages

freebird — Wed, 03 Jun 2015 15:14:49 GMT

I did a restart on the base station and it is now working better. Under the "about" tab it shows version 1.9.0rc8.659_9183. In base station it has FW version 1.4.627 and HW version VMB3010R2. Is this the current update? Thanks Freebird.

Re: Arlo not working well so many error messages

DeannS — Wed, 03 Jun 2015 15:31:18 GMT

Good morning freebird,

Thank you for your post.

It is great to hear that your Arlo system is now working better for you!

Yes, that is the most up to date configuration.

This information is very helpful and will be passed on to our engineering team.

If you continue to experience an offline error, please feel free to contact me directly.

Thanks,

DeannS

Arlo Team

Re: Arlo not working well so many error messages

freebird — Wed, 03 Jun 2015 19:19:25 GMT

Thanks for the replies. If anything comes up i will contact you. Freebird