topic Re: No Time Scheduling with Basic (Free) Service?! in Arlo

No Time Scheduling with Basic (Free) Service?!

R_Lowe — Mon, 26 Sep 2016 22:38:52 GMT

I finally set up one of my four cameras the other day so I could concentrate on learning about it on a single unit before I set up all of them. In my researching I came across something from Netgear that said the time scheduling component (where one can turn on the camera for motion at, say, 7:45am and off at say, 6:15pm) is ONLY included in the basic/free plan for the first 30 days.

If this is true, that's very disappointing; I didn't want to be forced to pay a monthly fee on top of the recurring battery replacement fees. And more importantly, I really don't want the camera(s) to record me and my motion in the house when I'm walking around at 9pm or getting ready for work at 7am...

Is this too much ado about nothing or, is there some work-around or operation I'm yet unaware of that will work for me?

Re: No Time Scheduling with Basic (Free) Service?!

ChristineT — Tue, 17 Mar 2015 16:51:53 GMT

Good morning R_Lowe,

The ability to schedule motion detection was considered a "Premium Feature" when the product first launched. However, based on customer feedback we have updated the software so that scheduling and sharing feature are now part of the FREE Basic service level.

Check out the following announcement:

https://community.netgear.com/t5/Announcements/Thank-you-for-your-feedback-and-some-news-from-the-Arlo-team/td-p/569

You can also simply turn off motion detection by logging into your Arlo account and selecting the mode manually at anytime. The schedule just allows you to simply set it and forget it.

Please let me know if you have any additional questions! 🙂

Best Regards,

Christine

Arlo Team

Re: No Time Scheduling with Basic (Free) Service?!

R_Lowe — Tue, 17 Mar 2015 19:33:52 GMT

OMG that's a HUGE help. I evidently read a link that was outdated or not updated. Thank you very much, that's a huge load off my mind. You really have a winner of a product!* THANKS!

*(especially by adding so much more flexibility via freedome from any wires/cords, outside placement, more or less instant notifications, and the tailor-made scheduling, none of which my beloved Dropcams can boast)

Re: No Time Scheduling with Basic (Free) Service?!

musictechguy — Tue, 28 Apr 2015 15:46:41 GMT

This is good news. I also saw a review which said the scheduling gets turned off after 30 days unless you pay a subscription. I only got my system today online and would have sent it back today (under the online purchase protection law) if this was the case.

I'm glad that the free service does include scheduling. This is the difference between a useable and unuseable system, in my opinion.

Re: No Time Scheduling with Basic (Free) Service?!

R_Lowe — Tue, 28 Apr 2015 16:09:10 GMT

musictechguy wrote:

I'm glad that the free service does include scheduling. This is the difference between a useable and unuseable system, in my opinion.

When Arlo first came out, the free service did NOT include scheduling. Happily, Netgear listened to folks of your opinion (of which I agree) and it is now included for everybody.

Re: No Time Scheduling with Basic (Free) Service?!

JR54 — Tue, 20 Oct 2015 14:36:31 GMT

Just bought and set it up the other night...my problem is that when I set the time I want it to record it won't stay! Keeps going back to a different time! What am I doing wrong?

Re: No Time Scheduling with Basic (Free) Service?!

nicholshornlake — Tue, 20 Oct 2015 17:39:29 GMT

Are you clicking the SAVE button?

Re: No Time Scheduling with Basic (Free) Service?!

pine2536 — Tue, 25 Oct 2016 15:37:04 GMT

I have my schedule set for 8am but it is armed before that for some reason. Is there a time setting on the base station?

Re: No Time Scheduling with Basic (Free) Service?!

jguerdat — Tue, 25 Oct 2016 16:40:50 GMT

Check your timezone in Settings.

Re: No Time Scheduling with Basic (Free) Service?!

pine2536 — Tue, 25 Oct 2016 17:14:08 GMT

The Time Zone is correct, what else could it be? Thanks

Re: No Time Scheduling with Basic (Free) Service?!

jguerdat — Tue, 25 Oct 2016 23:48:54 GMT

I'd delete the schedule and redo it. Did that help?

Re: No Time Scheduling with Basic (Free) Service?!

pine2536 — Sat, 29 Oct 2016 17:31:46 GMT

It did not, very odd.

Re: No Time Scheduling with Basic (Free) Service?!

jguerdat — Sat, 29 Oct 2016 23:07:37 GMT

A couple of ideas:

1) reset the base, remove all devices in Settings, My Devices, add the base using Add Device and resync cameras.

2) use the Contact Support link at the bottom here and open a case.