topic Re: Test Mode - Motion Detection in Arlo

Test Mode - Motion Detection

PJMLAW — Tue, 27 Sep 2016 17:59:51 GMT

One of my 4 cams show it is always in Motion Detection Test Mode. I saw in this blog where the writer was told to click on the "Back" button. Does simply clicking on the "Back" button turn off the test mode and clicking on the right arrow to check the status ot Motion Detection turn it on?

This seems very counter-intuitive. Why not have an on-off button to turn on the Test Mode and to turn it off- like nearly every other function. Thanks for your clarification.

Re: Test Mode - Motion Detection

JamesC — Fri, 30 Oct 2015 23:01:39 GMT

PJMLAW,

Motion Detection Test Mode is only active when you click the green > arrow. Once you navigate away from the screen or click the Back button the Motion Detection Test is ended.

Is the camera staying in Motion Detecting Test mode even after you've navigated away from the screen or clicked the Back button?

JamesC

Re: Test Mode - Motion Detection

PJMLAW — Sat, 31 Oct 2015 03:45:35 GMT

Thanks for your help. If I understand it correctly one can never tell if it goes back out of Test mode because in order to see if it is in Test mode I must click the green arrow. The moment I click the green arrow it goes into Test mode. How can one tell if it is in test mode after one leaves that screen without clicking on the green arrow?

Wouldn't it be much simpler and a huge time savings for tech support as well the customer to just have an on-off switch? Thanks.

Re: Test Mode - Motion Detection

jguerdat — Sat, 31 Oct 2015 11:52:54 GMT

I don't use Position mode (is that what you're referring to as Test mode?) anymore - I just use live view since it's on/off and has solved some buffering problems I encountered. And it's a bit simpler to get to and operate.

Re: Test Mode - Motion Detection

PJMLAW — Sat, 31 Oct 2015 15:19:23 GMT

Thank you for your guidance. Like you I do not use Position Mode. I have been referencing the "Motion Detection Mode". I was asked if it remains "on" once I click on the green arrow. I can't say because when I click on the "Back" it removes that screen so I can't see if it is on or off. Thus it seems a simple solution to just have an on-off button rather than the green arrow- then back- then wonder. Thanks again.

Re: Test Mode - Motion Detection

JamesC — Mon, 02 Nov 2015 17:29:16 GMT

PJMLAW,

If the following screen is visible your camera is actively in Motion Detection Test mode:

If you leave this screen at any point either by closing it or clicking the Back button, motion detection test will end. You can verify that it has ended by moving in front of the camera and it will no longer flash the amber motion detection indicator as it does when it is in test mode.

JamesC

Re: Test Mode - Motion Detection

PJMLAW — Tue, 03 Nov 2015 03:42:40 GMT

Thank you James. You said it very clearly. It seems it would simplify things to have a simple on-off button. Regards.

Re: Test Mode - Motion Detection

JamesC — Tue, 03 Nov 2015 16:52:01 GMT

PJMLAW,

It's a good suggestion. My recommendation would be for you to post your idea in the Arlo Idea Exchange where it can get more exposure. We're always trying to find ways to improve the interface and if this is something that you feel presents confusion it might be worth suggesting there.

Thank you for your contribution!

JamesC

Re: Test Mode - Motion Detection

PJMLAW — Tue, 03 Nov 2015 17:23:02 GMT

Thanks, James. I just posted the issue and the recommended fix. Please let me know if it needs clarification. Regards.

Re: Test Mode - Motion Detection

tincan — Sat, 25 Feb 2017 18:48:07 GMT

My front door cam, the Motion Detecting Test mode stays on even after I have navigated away from the screen or clicked the Back button. I turn the camera off and then back on and it goes into the "Test Mode" everytime!

I was also told to delete the Arlo Phone App and re-load it, which I did, and still the same issue. The "Test Mode" will literally go off every 30 seconds until I turn off the camera!

Does me no good on the front door!!

HELP!!

Re: Test Mode - Motion Detection

jguerdat — Sat, 25 Feb 2017 19:21:37 GMT

I would delete the camera from Settings, My Devices and open and close the battery door (reinsert the battery if a Pro), and resync. That should fix it.

Re: Test Mode - Motion Detection

BonBou — Thu, 10 Aug 2017 00:03:40 GMT

Had to reset my iPhone to make the motion detection work again.