topic Re: Night vision IR LIGHTS won't turn off without rebooting router in Arlo

Night vision IR LIGHTS won't turn off without rebooting router

ZMan1141 — Tue, 27 Sep 2016 17:59:37 GMT

Has anyone had this problem? 
All the suddon if i use any of my 5 cameras at night.  The IR Lights come on as they are supposed to.
But when I turn off the camera, the night vision lights don't turn off any more.  I hit the pause video button, the Video Stops but IR STICKS ON.
 I have to reboot the ARLO Router.
Or reboot my Main Router to makes the IR Lights go off.
Im afraid this will kill the Batteries very Quickly if left on? 
Any Ideas?

Re: Night vision IR LIGHTS won't turn off without rebooting router

Rickie — Thu, 29 Oct 2015 12:57:13 GMT

I am having the same problem. Started a couple of nights ago after running flawlessly

Re: Night vision IR LIGHTS won't turn off without rebooting router

Rickie — Thu, 29 Oct 2015 13:25:55 GMT

Seems server response has slowed down a lot in the last couple days. Is there a server issue at arlo??

Re: Night vision IR LIGHTS won't turn off without rebooting router

MsTa — Thu, 29 Oct 2015 13:48:03 GMT

Same here after 2 months of perfect.

Re: Night vision IR LIGHTS won't turn off without rebooting router

MsTa — Thu, 29 Oct 2015 13:51:31 GMT

Just cleared up without rebooting. Will keep close watch.

Re: Night vision IR LIGHTS won't turn off without rebooting router

Rickie — Thu, 29 Oct 2015 21:17:55 GMT

Still doing it. Can someone from arlo please tell us Why this happening. I'm ready to pack these up and return the whole thing. Very frustrating.

Re: Night vision IR LIGHTS won't turn off without rebooting router

JamesC — Thu, 29 Oct 2015 23:38:30 GMT

Rickie,

Is this happening on more than one camera? Or is it isolated to a single camera?

JamesC

Re: Night vision IR LIGHTS won't turn off without rebooting router

Rickie — Thu, 29 Oct 2015 23:43:21 GMT

Sometimes it's both and sometimes it's one. They do come around but very slow. Almost like server lag. They were working perfect up until a couple days ago.

Re: Night vision IR LIGHTS won't turn off without rebooting router

bpg710 — Sat, 31 Oct 2015 02:28:10 GMT

I'm having this same issue. My system works but if I view live feed the camera seems to get stuck. It will not switch off once the stop button is pushed and live feed has stopped. I can turn off lights and night vision switches on even though camera is not recording. I noticed this a few days ago. I have to manually reset base to fix it. Reset base button thru Android app greys out after any camera is accessed thru live feed. As far as I can tell, system functions properly as long as I don't view any cameras live feed but that unacceptable. Netgear, PLEASE FIX THIS!!!

Re: Night vision IR LIGHTS won't turn off without rebooting router

DeadReckoner — Sat, 31 Oct 2015 11:24:58 GMT

Happening to me also. The issue is draining the batteries since the night vision lights stay on.

Re: Night vision IR LIGHTS won't turn off without rebooting router

Rickie — Sat, 31 Oct 2015 14:23:11 GMT

Wish netgear would at least address that they are having an issue and that they are working on a fix. I'm about ready to return these cameras to best buy. Not what I expected when I purchased these. This issue has been happening since the 29th

Re: Night vision IR LIGHTS won't turn off without rebooting router

MsTa — Sat, 31 Oct 2015 14:46:21 GMT

Have been able to change grey man to green after my cameras (2 out of 4) have been stuck by powering down my Note Edge and restarting. Have done this 3 times.

Re: Night vision IR LIGHTS won't turn off without rebooting router

AllEyesOnYou — Sun, 01 Nov 2015 02:51:38 GMT

First time posting, but have been reading here and owning the Arlo system for about 5 months. I have been experiencing this same issue for the past couple of days, with the cameras not knowing that they are supposed to shut off. In other words, the live viewing is still happening even after I click pause. The "frozen" picture isn't new, it's old. This happens on all of my 5 cameras, yet all 5 sometimes will also shut off and put the correct picture up. But normally it is only the first one that is paused that works, and then the others get stuck. Last night I figured it out by just logging in, not using the app...and it worked like a charm. Fast, accurate, stop, start and paused with the new frozen picture. I believe that it is something wrong in the app, and I would suggest everyone try logging in through a browser and seeing if it works properly from there. Then I would suggest Netgear looks into fixing the app. Sorry for the novel of a post, hope this helps in the long run though.

Re: Night vision IR LIGHTS won't turn off without rebooting router

Rickie — Sun, 01 Nov 2015 03:39:41 GMT

How do you log in on your phone without the app? I tried using my browser and it wants me to download the app.

Re: Night vision IR LIGHTS won't turn off without rebooting router

AllEyesOnYou — Sun, 01 Nov 2015 05:16:52 GMT

https://arlo.netgear.com/#/login

Of course that is from an actual computer, when you try to use a "mobile browser", it does try to make you use the app. But you can click the "menu" of your browser on that page (in the corner...the options) and then click "request desktop site". You can log in, but there might be problems with the viewing of the live feeds...as mine says "A Newer Version Of Adobe Flash Player Is Required". Adobe is a pain, and it didn't seem to want to download the version that was right for my phone...so I decided against it out of fear of screwing up my phone. I then made a screename and signed on here to finally talk to everyone and hopefully help get these problems solved.

Re: Night vision IR LIGHTS won't turn off without rebooting router

DeadReckoner — Mon, 02 Nov 2015 15:10:01 GMT

Hmmm, I uninstalled and re- installed the IOS app. IR lights go out as expected now. Tested on multiple cameras but not completely convinced the issue is resolved. Time and more testing will tell.

Re: Night vision IR LIGHTS won't turn off without rebooting router

AllEyesOnYou — Mon, 02 Nov 2015 16:15:57 GMT

I actually did nothing different since my last post...at all. No install/re-install, no app removal, no clear cache...nothing. And as I am knocking on wood as I type this, all 5 cameras have been working correctly since Sunday afternoon. I have no idea why...squeaky wheel gets the grease?...but who greased it? Let me rephrase that; It's not that they are working correctly, it's that they aren't currently malfunctioning in any way that I know of. Superstitious ways...

Re: Night vision IR LIGHTS won't turn off without rebooting router

DeadReckoner — Mon, 02 Nov 2015 16:31:01 GMT

Interesting that all is well now. Me re-installing the app might just be a coincidence.

Re: Night vision IR LIGHTS won't turn off without rebooting router

ZMan1141 — Thu, 05 Nov 2015 13:40:01 GMT

Hmmm,
Something is going on on Arlo's end
(Server Overload or something).
Cameras are now shutting off as they should. Most of the time. Some times there is a slight delay (few seconds) which I can understand.
There were no software or firmware updates that I'm aware of.

Re: Night vision IR LIGHTS won't turn off without rebooting router

dfresh — Thu, 18 Feb 2016 02:30:37 GMT

Was this issue resolved? I seem to be having this same problem.