topic Re: Recording Too Long in Arlo

Recording Too Long

PJMLAW — Tue, 27 Sep 2016 17:58:51 GMT

I have set all 4 cameras to 30 seconds of recording time upon motion. Yesterday camera 4 recorded 5 minutes 32 seconds. These have been recording for 30 seconds flawlessly for months until last night's odd recording time on camera 4. How can I fix this? Thanks.

Re: Recording Too Long

TomMac — Tue, 27 Oct 2015 17:34:48 GMT

First, I do a reset of the base via the power button. See if it repeats

Re: Recording Too Long

Aglenn — Sat, 31 Oct 2015 20:59:45 GMT

I'd like to know if this solved the issue. I've got cameras that now record for variable times, even up to 10 minutes. They are programmed for 60 sec.

Re: Recording Too Long

PJMLAW — Sun, 01 Nov 2015 04:00:27 GMT

The steps to correct this problem have not corrected it. I still get occasional recordings much longer than the 20+/- second setting.

Re: Recording Too Long

Memcor77 — Sun, 01 Nov 2015 10:48:55 GMT

Im also having this problem, and I know of two more people with the same thing happening. One camera recorded for 17 minutes, had to unplug the base station for it to stop. And this started happening after the new firmware update.

Re: Recording Too Long

jguerdat — Sun, 01 Nov 2015 13:51:09 GMT

I haven't had this happen but I'd try 1) rebooting the base and 2) resetting the cameras by opening and closing the battery covers. If it still happens, open a trouble ticket since it may be the new firmware that is the issue.

Re: Recording Too Long

HadNak — Sat, 18 Feb 2017 01:43:41 GMT

New arlo user. Set up 1 day ago. Cameras have been setup without issues. Things were working good until today something odd happened. There was a 5m42s recording on a camera that was set only for 25s. This thread looks like folks have had issues before but more than a year ago.

Was there a fix or do users still find this happening?

Re: Recording Too Long

jguerdat — Sat, 18 Feb 2017 14:14:31 GMT

Try power cycling the base and maybe open and close the battery door (reinsert the battery if a Pro).

Re: Recording Too Long

HadNak — Sun, 19 Feb 2017 05:00:47 GMT

Okay, thank you. I will give that try. Although it hasn't reproduced the long recording time yet.

Re: Recording Too Long

mavox — Wed, 29 Mar 2017 20:55:15 GMT

I don't get it. Mine is set to 10secs yet I get a 20sec clip every hour or so.

Re: Recording Too Long

jguerdat — Thu, 30 Mar 2017 13:12:22 GMT

What have you tried?

Re: Recording Too Long

mavox — Thu, 30 Mar 2017 17:38:38 GMT

Hard reset, removed the batteries, and set the motion detection sensitivy low.

Re: Recording Too Long

jguerdat — Thu, 30 Mar 2017 19:50:49 GMT

Hard reset as in using the reset button or a power cycle? The former is a reset, the latter isn't.

What mode are you using? Armed or a custom mode?

Re: Recording Too Long

mavox — Thu, 30 Mar 2017 21:53:37 GMT

I've actually done both resets now. I'm using the armed option, but I've played around with the other settings, motion etc. Right now I'm at 72 on motion. The problem is the shadows from the trees underneath the camera, but I need that area obviously for intruders, so setting it too low is a problem. I want to catch more motion around the base of the steps as well because of lag time.

Re: Recording Too Long

jguerdat — Thu, 30 Mar 2017 23:02:03 GMT

Do you have the latest firmware as shown in the Release Notes forum? Do you see All Motion On/Off modes? Those would show an issue.