topic Re: Cameras don't sync in Arlo

Cameras don't sync

astynen — Tue, 27 Sep 2016 18:05:49 GMT

Since a couple of weeks my cameras don't sync anymore.

I had a good setup... evertything was working with 4 cameras added to Arlo Base Station. Some certain day, all camera's were offline and I am not able sync them anymore...

Does anyone have an idea how to fix this?

Would this be an update issue or bug?

Re: Cameras don't sync

jguerdat — Mon, 09 Nov 2015 12:48:25 GMT

If all cameras are doing this, I'd suspect the base. Trouble ticket time...

Re: Cameras don't sync

JamesC — Mon, 09 Nov 2015 18:51:51 GMT

astynen,

Please let us know a little more about the issue so we can assist further. Do the cameras appear on the cameras screen? If so, what error message is displayed? What is the LED behavior of the base station? Can you see your base station serial number when navigating to Settings?

Let us know!

JamesC

Re: Cameras don't sync

NOSYNC — Wed, 17 Feb 2016 05:00:31 GMT

Hi, I am having a problem trying to sync my cameras again.

The unit has been inactive for a couple of months and I have now moved it from our home to our office and I cannot get the cameras to sync.

I have removed all devices, restarted the base and it still does not work. When I press the sync button on the base station, the USB light flashes but the Sync light on the base won't.

Re: Cameras don't sync

jguerdat — Wed, 17 Feb 2016 13:57:30 GMT

You're pressing the Sync button too long - that's what causes the USB LED to blink. Press for 1-2 seconds and try again.