topic Re: Basestation won't connect, always "discovering" then back to the setup menu in Arlo

Basestation won't connect, always "discovering" then back to the setup menu

tyrahat — Wed, 28 Sep 2016 21:31:21 GMT

Hi,

Been using Arlo for 6 months now, all was fine until it went offline. Have tried reconnecting many, many times now. Soft reset, hard reset, factory reset etc etc but still won't connect to network. When I'm at the "Add device", I can add it, it "discovers" it for a few minutes then brings me to the generic setup menu. I've tried looking for it on my home network and guest network, same problem. All three lights are on, and the camera itself seems to conenct to the base unit, I can see the flashing LED and hear the click when it's recognized but until I can get the base unit back online, I'm stuck. TIA!

Re: Basestation won't connect, always "discovering" then back to the setup menu

jguerdat — Sun, 28 Aug 2016 12:48:10 GMT

Sounds like bad hardware. Contact support using the Support link at the top here for a possible RMA.

Re: Basestation won't connect, always "discovering" then back to the setup menu

JamesC — Mon, 29 Aug 2016 20:03:34 GMT

tyrahat,

I agree with jguerdat's statement above, if you are still having trouble after what you indicate having done, consider contacting the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC