topic Re: How do i switch off the night vision? in Arlo

How do i switch off the night vision?

notawinger — Tue, 27 Sep 2016 18:01:53 GMT

I have 2 cameras that are stuck in night vision mode? How di I get them to switch off and go back to color video streaming? Thank you-

Re: How do i switch off the night vision?

jguerdat — Tue, 03 Nov 2015 15:45:36 GMT

Open and close the battery doors. If that doesn't work, try a power cycle on the base. Ensure the firmware versions are all up to date.

Re: How do i switch off the night vision?

VetteBlue — Thu, 31 Dec 2015 14:47:33 GMT

Didn't work.

Re: How do i switch off the night vision?

VetteBlue — Thu, 31 Dec 2015 14:53:05 GMT

Issue started with new software update earlier this week. Only one camera is affected.

Also tried turning night vision off, removing the batteries and rebooting the base station.

Still have a pink image.

Re: How do i switch off the night vision?

TomMac — Thu, 31 Dec 2015 16:16:36 GMT

VetteBlue wrote:
Issue started with new software update earlier this week. Only one camera is affected.

Also tried turning night vision off, removing the batteries and rebooting the base station.

Still have a pink image.

Go to a live view, and while viewing shine a flashlight into the lens from a few feet away... it may force the change over tho it may only be temp...

Put in a trouble ticket.

Re: How do i switch off the night vision?

VetteBlue — Fri, 01 Jan 2016 01:03:12 GMT

Tries that while repowering the camera and still no luck. Haven't done a trouble ticket yet.

Re: How do i switch off the night vision?

JamesC — Mon, 04 Jan 2016 16:22:01 GMT

VetteBlue,

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC