topic Re: Camera shows that I have an alert but no video in Arlo

Camera shows that I have an alert but no video

TOPruitt — Tue, 27 Sep 2016 18:07:59 GMT

Camera shows that I have an alert but no video on my phone but computer shows video. This is a new camera as the other had a red image and was returned.

Re: Camera shows that I have an alert but no video

Showguy — Sat, 14 Nov 2015 22:54:16 GMT

If the video is showing up on your computer but not on your phone I would try signing out of the phone app and back in again.

Re: Camera shows that I have an alert but no video

nickgtr35 — Thu, 19 Nov 2015 04:24:39 GMT

i have the same problem, app camera pic alert shows 1 recording but when i click on it the library shows no recorded file.

Re: Camera shows that I have an alert but no video

Ogc99999 — Thu, 19 Nov 2015 04:40:14 GMT

I also have a record problem. I have 2 cameras and they were both motion detecting and recording until 7:30pm yesterday. Since then I have gotten no alerts and no recording, even though the motion detection turns red sometimes when I'm in the app. So the motion detection is working for both, but no recording or push notifications. What is wrong?

Re: Camera shows that I have an alert but no video

JamesC — Thu, 19 Nov 2015 19:38:32 GMT

Please consider a restart of the Base Station. Allow the base station to come back online and check your mode to make sure motion detection is on (green running man on the cameras screen). Once you have verified motion detection is active, test to see if recordings appear in your library.

JamesC