topic 3 cameras are online, 1 is offline in Arlo

3 cameras are online, 1 is offline

mwebbmartin — Tue, 27 Sep 2016 18:06:29 GMT

Our system is about 6 weeks old. Tonight when I got home 1 of our 4 cameras was offline. Batteries are good; tried re-booting the wireless router; tried restarting the base station - nothing has worked. Any ideas?

Re: 3 cameras are online, 1 is offline

Showguy — Wed, 11 Nov 2015 10:43:38 GMT

This has happened to me every once in a while. If re-booting the base did not work try opening the camera door for a few seconds and closing it. This method, although a pain seemed to work for me several times.

Re: 3 cameras are online, 1 is offline

luckydaisey — Thu, 12 Nov 2015 16:55:28 GMT

what has worked for me was to unplug modem,router and arlo base. wait 30 sec. plug in modem, router and arlo base waiting for each one to completly reboot prior to plugging in the next. seemed to correct my "offline " issues. it seems that arlo base has issues when a power surge or hick-up with the modem happens. it sucks when you are out of town and cannot view recordings or access cameras. maybe Arlo techs can look into a fix for this.

hope this helps

Re: 3 cameras are online, 1 is offline

jguerdat — Fri, 13 Nov 2015 02:30:44 GMT

Various electronics respond differently to brief power outages. The best answer is to use an inexpensive UPS (uninterruptible power supply) on all of your network equipment, including Arlo, to fly through these outages. If you want more time that will span extended outages, get a more powerful/expensive unit.