topic Re: Not working. in Arlo

Not working.

Emmet200 — Tue, 27 Sep 2016 18:06:21 GMT

Hello my Arlo is working. But my base is not working.

Re: Not working.

Emmet200 — Tue, 10 Nov 2015 16:39:38 GMT

Hello I have 3 lights on. I go to my account but the base is not coming up to say it's working.

Re: Not working.

JamesC — Tue, 10 Nov 2015 23:32:12 GMT

Emmet200,

When you navigate to Settings can you see the base station serial number? If not, navigate to subscription and click "add a base station" and add it back to the account. This must be done from a device on the same network as the base station. It sounds like the base station may have been removed from the account.

JamesC

Re: Not working.

Emmet200 — Wed, 11 Nov 2015 00:23:42 GMT

Hello, my Arlo account saying getting status. The light for the base is not on in my account.

JamesC wrote:
Emmet200,

When you navigate to Settings can you see the base station serial number? If not, navigate to subscription and click "add a base station" and add it back to the account. This must be done from a device on the same network as the base station. It sounds like the base station may have been removed from the account.

JamesC

Re: Not working.

Emmet200 — Wed, 11 Nov 2015 10:41:45 GMT

Hello, I add the base to the account but it's not picking up the base up. The others lights are ok. But base light not coming on.

Re: Not working.

JamesC — Wed, 11 Nov 2015 18:48:02 GMT

Emmet200,

Given the potential complexity of the issue you are describing, I advise you to contact the Arlo Support Team to further investigate the issue. You can contact them by clicking the following link and choosing a method of contact: Arlo Support Center

I hope this helps!

JamesC