topic Re: SYSTEM IS NOT STABLE KEEPS LOSSING CONECTION FROM BASE WHAT SHOULD I DO? in Arlo

SYSTEM IS NOT STABLE KEEPS LOSSING CONECTION FROM BASE WHAT SHOULD I DO?

Myriam — Tue, 27 Sep 2016 18:06:03 GMT

I already reboot the base from back "reset botton" and sync one of my cameras again and i can look my camera but the light for the internet on the base keeps changing from green to amber every other minute and i loose conection so i have to wait to get conected, i already change the hertz from 60 to 50 i put a new ethernet cable i change to other spot from the router, i do not know what else to do...

Re: SYSTEM IS NOT STABLE KEEPS LOSSING CONECTION FROM BASE WHAT SHOULD I DO?

jguerdat — Mon, 09 Nov 2015 12:46:52 GMT

I'd place a trouble ticket via phone call. The base may well be failing.

Re: SYSTEM IS NOT STABLE KEEPS LOSSING CONECTION FROM BASE WHAT SHOULD I DO?

Myriam — Tue, 10 Nov 2015 03:05:29 GMT

Thanks, i already found the solution: I had three ethernet cables pluged to my xfinity modem SMCD3GNV : pc internet, Arlo and ADT and i had to unplug ADT cable in order to get Arlo system working properly i believe is the modem capacity is there a better modem that i can use to get everything working? Please Help...

Re: SYSTEM IS NOT STABLE KEEPS LOSSING CONECTION FROM BASE WHAT SHOULD I DO?

jguerdat — Tue, 10 Nov 2015 12:59:54 GMT

Hmmm... Maybe it's somehow the ADT system that is interfering with Arlo? You likely don't need a different router but an inexpensive switch. Plug the switch into the modem and then plug your devices into the switch. While that ends up sharing bandwidth on that one cable between the switch and modem, unless you're doing a ton of big transfers through the modem you'd never notice.