topic Re: Pink hue in Arlo

Pink hue

Orangeblood26 — Tue, 27 Sep 2016 18:11:45 GMT

I have just recently (today 11/19/2015) starting seeing a pink hue on one of my cameras. I have read the existing posts around the community and I have reset the camera (opening battery back/then closing) several times with no change.

Re: Pink hue

TomMac — Thu, 19 Nov 2015 15:08:14 GMT

Put in a trouble ticket.... normally you reset the camera as you did to fix, but if that's ng, the camera may be defective.

Re: Pink hue

Orangeblood26 — Thu, 19 Nov 2015 15:15:03 GMT

Thanks @TomMac, how do I go about doing that? Sorry, I quickly looked around but couldn't find.

Re: Pink hue

TomMac — Thu, 19 Nov 2015 15:32:36 GMT

http://www.arlo.com/en-us/support/

Re: Pink hue

mcbriggs — Fri, 20 Nov 2015 21:18:24 GMT

One of mine just did the same thing today. On the phone with support now.

Re: Pink hue

Orangeblood26 — Fri, 20 Nov 2015 22:04:14 GMT

I spoke to support and they asked for me to send them screenshots and a 5 second video. Waiting on a response.

Re: Pink hue

ricss777 — Sat, 05 Dec 2015 19:55:17 GMT

I am having the same issue, please help. I paid for support and I hope they help me fast!

Re: Pink hue

Shiloh — Sun, 06 Dec 2015 19:22:07 GMT

Did you solve the pink hue problem?

Re: Pink hue

Orangeblood26 — Tue, 08 Dec 2015 13:52:50 GMT

If you have not done so, please contact support at the following link: Support and state your problem.

Re: Pink hue

Orangeblood26 — Tue, 08 Dec 2015 13:54:37 GMT

@Shiloh - Yes, support was able to distinguish a hardware issue with my camera and sent me a replacement. All is working as it should now. Thank you to Netgear's experts and customer service.

Re: Pink hue

chopliver — Wed, 13 Jan 2016 12:55:12 GMT

One of my cameras has a pink hue? Was this problem solved; if so how do I fix it?

Re: Pink hue

chopliver — Wed, 13 Jan 2016 13:00:55 GMT

Re: Pink hue

Orangeblood26 — Wed, 13 Jan 2016 16:00:58 GMT

My issue was resolved. Through help from support, they were able to distinguish my camera had harware issues and sent a replacement.

If you have not done so, please contact support at the following link: Support and state your problem.

Re: Pink hue

chopliver — Sat, 23 Jan 2016 20:10:00 GMT

I'm still waiting for response from Arlo Netgear regarding pink hue on 1 of my cams. I had 2 blue hue cams & 1 yellow but they fixed themselves. The dark pink hue'd cam I took dwn & switched out. I found that when I chgd batt's drops of moisture came out. I left cam open 2 dry out, put new batt's in. The pink hue lightened but remains.
I've sent email with pics of rainbow colors but I hvn't been responded to. Waiting...

Re: Pink hue

Jasenzl1 — Sun, 17 Jul 2016 02:48:05 GMT

Hi there. My camera also has a pink hue. How do I get a replacement? Jason

Re: Pink hue

Schorschi — Sun, 17 Jul 2016 05:41:47 GMT

Open a trouble ticket at https://my.netgear.com or contact support by web form or telephone and request a replacement.

Re: Pink hue

Mikeopc9 — Thu, 18 Aug 2016 22:05:07 GMT

Mine is pink also less than a month old

Re: Pink hue

JamesC — Thu, 18 Aug 2016 23:13:37 GMT

Mikeopc9,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC