topic Cameras are not recording in Arlo

Cameras are not recording

Tonya123 — Tue, 27 Sep 2016 18:10:54 GMT

My cameras stopped recording two days ago. I have the option to record all motion selected and I have verified that my cameras are online. I did a test live shot.

I also restarted the base station from the web interface. Any other things that I should do?

Re: Cameras are not recording

jguerdat — Wed, 18 Nov 2015 00:21:33 GMT

Are the running men green?

Re: Cameras are not recording

Tonya123 — Wed, 18 Nov 2015 01:41:23 GMT

Yes the running men are green.

Re: Cameras are not recording

jguerdat — Wed, 18 Nov 2015 12:58:48 GMT

My next step would be to use the motion test selection in camera settings to verify that it's working on all cameras. I'd then test actual operation by having someone walk past in a side-to-side direction. If still broken, a trouble ticket would likely be your best solution.

Re: Cameras are not recording

Tonya123 — Wed, 18 Nov 2015 17:01:51 GMT

Thanks, I will try those suggestions.

Re: Cameras are not recording

demi07 — Wed, 02 Dec 2015 05:55:13 GMT

mine have suddenly stopped working too, everything seems set up correct but the running men are grey and not green. Please help

Re: Cameras are not recording

TomMac — Wed, 02 Dec 2015 13:12:42 GMT

demi07 wrote:
mine have suddenly stopped working too, everything seems set up correct but the running men are grey and not green. Please help

If the running men are GRAY, the cameras will not record triggered by motion. It is prob the mode that is not right.

Easy test first...

Go to the live camera view screen. Click on the "round" record button at bottom of camera to start a manual record session... you should see the red record light . Run for 10 seconds and hit the 'pause button" to stop ( II ).

Go to lirary after a min and confirm video is there... if it is all is fine but you MODE is inccorrect to start a record event.

To Check MODE

Go to settings, MODES, click edit pencil on mode ALL CAMERAS ON ( or similar named ). All the camera lines listed SHOULD HAVE A GREEN CHECK at the end.

If any are checked black ( camera off ) then click the check to toggle green ( on )

Save as you exit

Go to Modes in regular camera screen, pick ALL CAMERAS ON. Got back to camera live screen and confirm all cams have a GREEN RUNNING man.

If they are green ( on ) the cameras should record on a trigger ( motion )

Re: Cameras are not recording

Escolar — Mon, 31 Oct 2016 12:19:43 GMT

3 days ago all cameras stopped recording

Re: Cameras are not recording

jguerdat — Mon, 31 Oct 2016 13:20:59 GMT

This is an old thread but the basics are there. The running men are black (armed for recording) or gray (disarmed, no recording). Without any information, we can't help. Read this thread, do some investigation and tell us what you see and what you've tried.