topic Re: Cameras Suddently Stop Recording - SOLUTION FOUND in Arlo

Cameras Suddently Stop Recording - SOLUTION FOUND

lumpyheatpad — Tue, 27 Sep 2016 18:14:40 GMT

I had a situation today where motion detection was working fine, streaming video worked great but none of my cameras would record. I tried several tests and nothing would every record. I reset the base station twice and the cameras still would not record. I went to a camera, streamed it and pressed record, then I finally got a message that read "your storage is full." Aside from this, I got ZERO information about why the whole system stopped recording. I was able to delete some Favorited videos and everything started working again. Hope this helps anyone troubleshooting the same issue. I wasted about an hour trying to solve this. Try to record a video manually and it might tell you what's wrong. Otherwise, the desktop app or mobile app will not give you any hints.

Re: Cameras Suddently Stop Recording - SOLUTION FOUND

JamesC — Mon, 30 Nov 2015 20:14:47 GMT

lumpyheatpad,

If you have e-mail notifications active, by default, a notification e-mail is sent when your storage reaches 80% full. I am glad to hear you were able to find a resolution. If you have any additional questions or concerns don't hesitate to ask the community!

JamesC

Re: Cameras Suddently Stop Recording - SOLUTION FOUND

lumpyheatpad — Fri, 04 Dec 2015 02:12:00 GMT

Thanks JamesC! I had the 80% storage email option turned on and never got the e-mail. I went back and looked and couldn't find it. I think it's a nice feature to have that e-mail notification but it might be useful for customers if the Web or Mobile app would actually display 80% at the top or something like that.