topic Re: Request Timed out. in Arlo

Request Timed out.

DaveBreadofLife — Tue, 27 Sep 2016 18:17:35 GMT

I'm monitoring four live cameras. After a few minutes, I get a message on all the cameras that says "request timed out". Why?

Re: Request Timed out.

JamesC — Wed, 09 Dec 2015 00:34:01 GMT

DaveBreadofLife,

It sounds like there could be another device interfering with your cameras communication with the base station. Consider relocating the base station so that no other wireless devices are near to it to further isolate the issue.

JamesC

Re: Request Timed out.

CJrobb333 — Tue, 22 Dec 2015 20:34:30 GMT

I as well have my Cameras saying timed out. These were set up at another location where the trouble began and after going to another resident, set it up again and we get the same problem. I log onto the site threw Firefox on Windows 10 and the camera 1 is 9 feet from the receiver with noting but air space, the 2nd one is 10 feet away with an open door way in between

Re: Request Timed out.

JamesC — Wed, 23 Dec 2015 22:49:27 GMT

CJrobb333,

Do you get the same behavior when viewing the cameras from a different browser (Chrome, IE11) or the Arlo mobile app?

JamesC

Re: Request Timed out

pul_19 — Thu, 28 Jul 2016 02:53:51 GMT

i am having same problem with live viewing. I changed location of base station but still giving smae problem on my macbook, PC and Arlo movile app.

Re: Request Timed out.

JRD761 — Thu, 28 Jul 2016 06:30:17 GMT

I am having the same problem.

I've tried rebooting my base station several times.. and still having the problem.

Doesn't matter if I'm viewing it on my laptop, my desktop, my cellphone (on my mobile network or on wifi)

My system has been working fine for the last 9 months until now.

I either get a "There was a problem establishing a connection to the media server" message, or "Request timed out".. sometimes it just says my device is offline or it says "Getting Status" and it never changes.

However, this is only happening on my 3 wire-free cameras. My ArloQ is working just fine..

I haven't changed anything in my home at all, and my internet conectivity is just fine (I'm getting 50mbps download, 10mbps upload, which is what I've always had).

Camera's batteries are 78%, 83%, and 90%. All show full signal.. And they're in the same place that they've been in since I installed them 9 months ago. Literally nothing at all has changed in my house or with the way they're being connected.

Re: Request Timed out.

jguerdat — Thu, 28 Jul 2016 12:20:44 GMT

Are you getting recordings from your wireless cameras? I suspect you need to create a trouble ticket since the base may be causing the issue. Be aware that they'll likely want you to factory reset the base and start over so you might want to try that first.

Re: Request Timed out.

pul_19 — Thu, 28 Jul 2016 18:18:57 GMT

yes i am getting those 10sec recordgins based on motion detection. I just set it up like 2-3 days ago...its brand new system...i have not even opened the other 3 camera..only 1 to try out how things are working....so i am not sure if factory restore will work or not but i will still try that.

Re: Request Timed out.

jguerdat — Fri, 29 Jul 2016 11:55:49 GMT

I don't know why a factory reset makes a difference on a new system but it happens frequently enough to be useful. If the problem continues, take the system back to the store and swap for another.