topic Re: won't connect to the internet thru my router in Arlo

won't connect to the internet thru my router

HHank1953 — Tue, 27 Sep 2016 18:16:43 GMT

Only the power lights up, no internet thru my router

Re: won't connect to the internet thru my router

jguerdat — Fri, 04 Dec 2015 14:18:46 GMT

Could be bad hardware but first try swapping Ethernet cables and ports on the router. Does the router port itself indicate connection when the base is plugged in?

Re: won't connect to the internet thru my router

Lois — Fri, 04 Dec 2015 22:02:43 GMT

Yes

Re: won't connect to the internet thru my router

ITGuy4Life — Sat, 05 Dec 2015 01:13:13 GMT

I'd say let's first start with the basics. Reboot your router and afterwards your base station. I don't know how tech savvy you maybe but if you can log into your router make sure that it is on DHCP handing out IP addresses since the base station. Now you can discard my last sentence if you already connect to the internet through your router. One of the things I had to do to troubleshoot my base station was to ensure that certain ports were open for the base station on your router. The ports that need to be open are ports 80 (HTTP), 443 (HTTPS), and 123 (NTP). The last port is a port that Arlo doesn't post in their website but is necessary.