topic Re: "2" Video notifications, but there's no video - help! in Arlo

"2" Video notifications, but there's no video - help!

armoredsaint — Tue, 27 Sep 2016 18:15:51 GMT

This has been happening for the past 4 days, it keeps showing a "2" like I have two videos, but I know I don't and I even checked the web browser version and my recycle bin.

What's going on?

Re: "2" Video notifications, but there's no video - help!

TomMac — Wed, 02 Dec 2015 13:16:34 GMT

I've been seeing this too lately... good chance some work is being done on server side. ( using PC )

Let it go a while to see if it changes.

If you want to test something... make a test video by a manual record start ( click round button ). I wouldn't be surprized that the number change to "1" which would match what you have in the library.

Re: "2" Video notifications, but there's no video - help!

armoredsaint — Thu, 03 Dec 2015 00:59:28 GMT

didn't work - probably a Netgear/Arlo issue.

anyone from the company want to reply?

Re: "2" Video notifications, but there's no video - help!

JamesC — Thu, 03 Dec 2015 17:52:14 GMT

armoredsaint,

Some users have been able to fix this issue by manually recording a piece of content, which will produce a clip in the library and then clicking the Delete all files button under Settings and Subscription. This will reset the counter.

JamesC

Re: "2" Video notifications, but there's no video - help!

armoredsaint — Sun, 06 Dec 2015 04:11:35 GMT

well i did what you recommended and it actually increased my counter to "3" now