topic Re: Why is it so delayed to watch recorded footage after getting my text notification of movement? in Arlo

Why is it so delayed to watch recorded footage after getting my text notification of movement?

ajwag26 — Tue, 27 Sep 2016 18:15:46 GMT

I get the text very quicvkly but when I go to the app to check out the footage it recorded, its never there and takes 5-6 min sometimes for it to show up! My house could have already been burglarized and fled before I even see the footage!

Re: Why is it so delayed to watch recorded footage after getting my text notification of movement?

jguerdat — Wed, 02 Dec 2015 13:37:44 GMT

You get notifications quickly but at the BEGINNING of the recording. Note that when you log in, thew cameras view shows the running man/men red - that means it's still recording. Until they return to green you won't see the video since it's still being recorded.

Re: Why is it so delayed to watch recorded footage after getting my text notification of movement?

ajwag26 — Wed, 02 Dec 2015 15:27:35 GMT

The recordings are only set up for 30 seconds though and it takes sometimes 5 min to even see it.

Re: Why is it so delayed to watch recorded footage after getting my text notification of movement?

JamesC — Thu, 03 Dec 2015 00:39:50 GMT

We are aware of this issue and our engineers are working diligently toward a resolution. We appreciate your patience and hope to have this issue resolved as soon as possible.

JamesC