topic Re: Can't Remove an Email address from the Alert? in Arlo

Can't Remove an Email address from the Alert?

CFrostad — Tue, 27 Sep 2016 18:18:14 GMT

I added a second email recipient to the alert list in my rules. When I saved it, however, that email address is not visible in the List.....only mine (the Administrator). Despite being missing from the List, alerts are still sent to that email address.

I need to remove it but it isn't visible to remove.

Any ideas?

Re: Can't Remove an Email address from the Alert?

JamesC — Wed, 09 Dec 2015 16:20:29 GMT

CFrostad,

Consider deleting the rule that is sending the alerts and then recreate that rule. If after having done this let me know if the second e-mail recipient is still receiving alerts.

JamesC

Re: Can't Remove an Email address from the Alert?

Smithwick — Mon, 27 Feb 2017 16:14:51 GMT

I have this same issue. Deleting the rule and recreating does not help.

Re: Can't Remove an Email address from the Alert?

JamesC — Tue, 28 Feb 2017 16:51:36 GMT

Smithwick,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC