topic Re: power outtage in Arlo

power outtage

firebreak — Tue, 27 Sep 2016 21:27:48 GMT

power went out and when came back on, the base station remained offline. i did a power cycle, factory reset, even tried deactivating my account to re register but nothing works

Re: power outtage

texbeau — Sun, 20 Dec 2015 06:55:11 GMT

Same happened to me this evening. I have a second base station in a different house in a different city, and that one shows off line too. I can't get either system back on.line. I have opened a support ticket with arlo.

Re: power outtage

korn_bo2 — Sun, 20 Dec 2015 06:58:21 GMT

that is weird.. i'm having the same issue.. all sorts of TIMED OUT, the base unit says OFFLINE as well..

can you let me know the link for the ticket?

Re: power outtage

Dodolah — Sun, 20 Dec 2015 06:59:32 GMT

Yes please

Re: power outtage

firebreak — Sun, 20 Dec 2015 07:03:22 GMT

is this netgear's problem? I've done everything except boxing this thing and returning them.

Re: power outtage

Dodolah — Sun, 20 Dec 2015 07:05:35 GMT

I think so. I got the cameras two weeks ago and they are working wonderfully. This is the first time it happened.

Re: power outtage

negated — Sun, 20 Dec 2015 07:08:50 GMT

+1 Same exact thing here...power outage and now the portal shows "Getting Status..." forever but cameras are still recording on their schedule.

Re: power outtage

firebreak — Sun, 20 Dec 2015 07:19:49 GMT

mine too! everything was working flawlessly for about a month now. can someone help us? i feel my home is vulnerable every minute without the cameras

Re: power outtage

JamesC — Tue, 22 Dec 2015 18:20:21 GMT

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC