topic Arlo base station not connected to the internet. in Arlo

Arlo base station not connected to the internet.

tlernst — Tue, 27 Sep 2016 21:27:43 GMT

Tonight I tried to access my cameras and I received the "Arlo base station not connected to the internet" message on my phone. I've been using Arlo for a while and never had this happen. I've made no changes to the settings and the system has been working fine until now. The message also said to make sure I was connected to my router and I have confirmed this and, in addition, my router is working fine, all other devices conected to the router are working great. All three lights are green and I have performed a reset with the reset button on the back of the base station. I have also tried a different port on the router, turned the power off and then back on, and tried a different LAN connection...nothing has corrected this problem. Any and all suggestions would be appreciated. I really don't want to deactivate the base station and go through the setup routine again.

Re: Arlo base station not connected to the internet.

Dodolah — Sun, 20 Dec 2015 06:48:22 GMT

It seems like everyone is having the same issue. It started tonight around 9 pm ish. Gotta be IOS and sever issue.

Re: Arlo base station not connected to the internet.

Jonh113 — Sun, 20 Dec 2015 06:54:16 GMT

Oh well guess we will have to wait for arlo support to respond and sort out the issue. Thanks for the responses

Re: Arlo base station not connected to the internet.

rldk — Sun, 20 Dec 2015 06:54:32 GMT

Having the same issues here.

No issues until today.

Re: Arlo base station not connected to the internet.

texbeau — Sun, 20 Dec 2015 06:58:15 GMT

I'm glad I checked this site and see it isn't just me. I have been racking my brain. I will wait for arlo to resolve it. I opened a support request for them.

Re: Arlo base station not connected to the internet.

texbeau — Sun, 20 Dec 2015 07:01:45 GMT

Arlo should send out an email to customers or at least post a message on their customer portal when they have an outage.

Re: Arlo base station not connected to the internet.

mammothtarm — Sun, 20 Dec 2015 07:01:57 GMT

Same issue here. Can't access my camera.

Re: Arlo base station not connected to the internet.

korn_bo2 — Sun, 20 Dec 2015 07:03:58 GMT

+1 having the same issues... I tried uninstalling the iphone app making sure it was not the app.. then when I reinstall it, it was taking ages to download the app.. so looks like it is a server issue....

Re: Arlo base station not connected to the internet.

aeroxlll — Sun, 20 Dec 2015 07:04:01 GMT

Just got the 4 cam setup 3 days ago and was loving it till this reliability issue cropped up.......500 for intermittent security, is well, no bueno.

Re: Arlo base station not connected to the internet.

texbeau — Sun, 20 Dec 2015 07:09:24 GMT

I hear ya aeroxill. I've had my system for 6 months and have had no problems until this issue. I'm disappointed thar arlo doesn't get a communication out if they are having server or network issues. It would have saved a lot of us a lot of wasted time not to mention time some if gave to take to set it back up when they are back up since we reset our base stations.

Re: Arlo base station not connected to the internet.

Pharaoh — Sun, 20 Dec 2015 07:12:54 GMT

Basestation Offline. I tried resetting the devices I have the app on, resetting the Basestation, resetting the modem, and resetting router. I even restarted the computer that I use. Nothing worked.

Re: Arlo base station not connected to the internet.

texbeau — Sun, 20 Dec 2015 07:14:23 GMT

Check out the other post. We are all having the same problem. Don't waste your time. The problem appears to be on arlo's server.

Re: Arlo base station not connected to the internet.

Pharaoh — Sun, 20 Dec 2015 07:14:45 GMT

I'm in the North Eastern part of the country. Just checking to see if this is a regional server probably (if there even is such a thing).

Re: Arlo base station not connected to the internet.

Saback — Sun, 20 Dec 2015 07:15:54 GMT

Same problem here! So disappointing...

Must be a server side issue. Not workng since 2 days now....

soundful — Sun, 20 Dec 2015 07:19:42 GMT

Must be a server side issue. Not workng since 2 days now. Arlo: give it a go!!!

Re: Arlo base station not connected to the internet.

aeroxlll — Sun, 20 Dec 2015 07:21:01 GMT

Mid Atlantic here; if they are using a single local sever farm it will effect all users regardless of region.

Re: Arlo base station not connected to the internet.

texbeau — Sun, 20 Dec 2015 07:27:27 GMT

I'm in California.

Re: Arlo base station not connected to the internet.

Coachsean007 — Sun, 20 Dec 2015 07:50:01 GMT

this same issue started at around midnight for me....I really hope it gets fixed soon. I'm not confident about arlo's support and customer service.

Re: Arlo base station not connected to the internet.

zrahui — Sun, 20 Dec 2015 07:56:09 GMT

From Netgear support line in Australia:
"Arlo is experiencing an outage at the moment, and no technicians are available to assist. please observe the connection within 24 hours"

Well that was a waste of $500.

Re: Arlo base station not connected to the internet.

Pekka15 — Sun, 20 Dec 2015 08:39:04 GMT

I had the same error and the internet led was amber during the fault. However, the cameras stil delivered videos! Strange but good. Now all woks fine again.