topic Re: Is Arlo a working product in Arlo

Is Arlo a working product

dsaigalal12 — Tue, 27 Sep 2016 21:27:19 GMT

Is Arlo a working product? I just purchased a new system and all I get is "Getting Status" on my iphone. It seemed to have worked for first few hours and now dead. Is this product a reliable home security system?

Re: Is Arlo a working product

Dodolah — Sun, 20 Dec 2015 06:37:23 GMT

I purchased it two weeks ago and the cameras are pretty reliable. I have the same issue now and it just started tonight just like yours. I have a feeling that this is an issue with the main website rather than the camera.

Re: Is Arlo a working product

Avitia — Sun, 20 Dec 2015 06:45:51 GMT

Same thing happened to mine. I tried reseting, turning it off and on and reseting my internet modem. Guess I'm not the only one who's having trouble.

Re: Is Arlo a working product

Dodolah — Sun, 20 Dec 2015 06:50:24 GMT

Nah. It's the main system. Let see how fast Netgear can fix this.

Re: Is Arlo a working product

Avitia — Sun, 20 Dec 2015 06:54:30 GMT

I called support and have been working on hold for 30 min..😲

Re: Is Arlo a working product

Dodolah — Sun, 20 Dec 2015 06:58:27 GMT

Let us know what happened.

Re: Is Arlo a working product

Avitia — Sun, 20 Dec 2015 07:02:18 GMT

I hope they answer 😕

Re: Is Arlo a working product

dsaigalal12 — Sun, 20 Dec 2015 07:16:28 GMT

If it is the main system down, how often does this happen? I am about to use this as my home security setup and need to know reliability. I suppose I should wait till morning before deciding to return the whole unit. Thx for reply.

Re: Is Arlo a working product

Avitia — Sun, 20 Dec 2015 07:19:44 GMT

I've had it for a month and it was working great until now. Damn and best buy has a 15 day return policy. I hope this isn't a frequent theme.

Re: Is Arlo a working product

Dodolah — Sun, 20 Dec 2015 07:22:12 GMT

Got it for about two weeks and a half. It has been very reliable until tonight.

Re: Is Arlo a working product

cajunamber — Sun, 20 Dec 2015 07:27:41 GMT

I'm having trouble with mine as well. I've had it for about 4 months now, tonight is the first night I have issues. Hope they get it resolved soon. I keep seeing "Getting Status"

Re: Is Arlo a working product

dsaigalal12 — Sun, 20 Dec 2015 07:29:11 GMT

Sorry to bug you. But is your unit working now? Mine is still showing :Getting Status.." message.

Re: Is Arlo a working product

cajunamber — Sun, 20 Dec 2015 07:30:09 GMT

No, unfortunately not working yet 😕

Re: Is Arlo a working product

Avitia — Sun, 20 Dec 2015 07:32:44 GMT

No answer yet, been on hold now for 1hr and 6min

Re: Is Arlo a working product

dsaigalal12 — Sun, 20 Dec 2015 07:33:56 GMT

I would wait till morning to see if they manage a fix.

Re: Is Arlo a working product

Avitia — Sun, 20 Dec 2015 07:47:05 GMT

So I just got off with an operator and she said they have received a lot a calls with people having the same problem. They don't know what is causing it but the technicians are working to fix it.

Re: Is Arlo a working product

dsaigalal12 — Sun, 20 Dec 2015 07:59:36 GMT

Thank You. Let us hope for an expedited fix.

Re: Is Arlo a working product

dsaigalal12 — Sun, 20 Dec 2015 14:46:26 GMT

Looks like things are normal now. Hope it lasts. Thx everyone.

Re: Is Arlo a working product

JamesC — Tue, 22 Dec 2015 18:19:09 GMT

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC