topic Re: ARLO PORTAL /IPHONE APP TIMING OUT in Arlo

ARLO PORTAL /IPHONE APP TIMING OUT

korn_bo2 — Tue, 27 Sep 2016 21:27:52 GMT

Is there any maintenance happening at the moment? I'm getting TIME OUT messages in the iphone and web portal app.

The weird thing is it can detect motion and record in the library, but cannot play the video.

It was working fine this morning.

Re: ARLO PORTAL /IPHONE APP TIMING OUT

JTTL — Sun, 20 Dec 2015 07:16:42 GMT

I'm having trouble too. Only "Getting status.." message for each camera view on the Arlo app on my iPhone. Sometimes it displays "Messenger service is offline, please try again later". Other times it will show the cameras as fine, with motion detecting showing on, but nothing works... cameras won't detect, and I can't view live streaming from any cameras.

I've restarted the base station manually, as well as within the app. I have a good wireless connection, and even tried connecting it straight to my cable modem. I've tried re-synching the cameras to the base station, but it won't complete the process.

Re: ARLO PORTAL /IPHONE APP TIMING OUT

Legends — Sun, 20 Dec 2015 10:44:39 GMT

Same here. Offline,timeout. Over 6 hours now.

Re: ARLO PORTAL /IPHONE APP TIMING OUT

jguerdat — Sun, 20 Dec 2015 13:29:53 GMT

Sometimes it's an Arlo issue, sometimes logging out and back in helps.

Re: ARLO PORTAL /IPHONE APP TIMING OUT

JamesC — Tue, 22 Dec 2015 18:21:57 GMT

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

JamesC